Talent Community (Account Manager)

CBRE • Allentown, PA

419d

About The Position

As an Account Management Manager at CBRE, you will lead a small to medium-sized team focused on fulfilling client commitments and enhancing operational efficiency. This role involves overseeing daily activities, managing client relationships, and ensuring service levels are met while fostering a collaborative team environment.

Requirements

• Bachelor's Degree preferred with 3-5 years of relevant experience, or a combination of experience and education.
• Experience in staffing, selection, training, development, coaching, mentoring, and performance management preferred.
• Ability to guide the exchange of sensitive and complicated information and handle problems effectively.
• Leadership skills to motivate team impact on quality, efficiency, and effectiveness.
• In-depth knowledge of Microsoft Office products, including Word, Excel, and Outlook.
• Extensive organizational skills with a strong inquisitive mindset.

Responsibilities

• Provide formal supervision to employees and monitor their training and development.
• Conduct performance evaluations and coaching for team members.
• Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities, including establishing work schedules and assigning tasks.
• Consult with sales professionals to define project requirements and investigate various approaches to achieve results.
• Assist in coordinating resources needed for projects and building strategic operational plans.
• Manage sales and relationships with small to medium-sized clients.
• Identify new sales opportunities and improvements within existing accounts.
• Monitor service level performance to ensure client service levels are met and exceeded.
• Prioritize open issues and tasks, working closely with internal and client cross-functional teams.
• Serve as a point of contact for key systems and processes for projects.
• Manage client and project team expectations regarding scope of work and responsibilities.
• Lead by example and model behaviors consistent with CBRE RISE values.
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Real Estate
• Education Level: Bachelor's degree