Tailormade Sales Assistant

Abercrombie & Kent • Downers Grove, IL

2d

About The Position

Position Summary Support Small Group Journey Travel Consultants by handling administrative-related functions in support of higher sales conversions and increased service levels. Coordinate with guests, Travel Advisors, and Destination Management Companies (DMC) regarding any booking-related functions.

Requirements

• Professional verbal/written communication skills and phone demeanour.
• Strong multi-tasking skills and flexibility required.
• Detail-oriented with excellent organizational skills.
• Good judgment and problem-solving skills
• Ability to work in a team environment.
• Intermediate computer skills required (Microsoft Office) and the ability to quickly master new technologies.
• Must be able to perform basic mathematical computations.
• Must read/write/speak English.
• High School diploma required

Nice To Haves

• Travel School or college degree preferred
• Relevant travel industry experience preferred

Responsibilities

• Assist Small Group Journey Travel Consultants with the following tasks: Custom extensions, as identified by the Travel Consultant, coordinated with DMC, produce custom extension itineraries.
• Notify and collect payment for all bookings with balances past due.
• Call guests/Travel Advisors to collect missing information and itinerary details.
• Enter all data from Guest Information Forms into the reservation system, including but not limited to passport, medical conditions, and flight information.
• Verify all flight details are correctly coordinated with land services booked and adjust transfers as needed.
• Identify gaps in services as a result of flight information received and act accordingly.
• Review Travel Consultant Quality Check and Insurance Reports and action promptly.
• Prepare correspondence emails for the Travel Consultant when advised through Product Memos, etc.
• Coordinate Signature Program Design Your Day follow-up and send advising recaps to DMC.
• Communicate directly with the guest/Travel Advisor, answering general questions not related to sales/revenue-generated items.
• Collaborate with all internal departments and DMCs to facilitate the booking process.
• Assist Guest Relations when post-tour issues require investigation into historical documentation.
• Special projects or other related duties as required.

Benefits

• A&K offers a large portfolio of competitive benefits to all eligible, full-time employees.
• Some benefits are provided at no cost to the employee, such as group life insurance, short-term and long-term disability, and travel discounts.
• Other elective benefits include medical, dental, and vision insurance, supplemental life insurance, pre-tax healthcare and dependent FSAs, and a 401(k) plan with a generous company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED