Tablet Repair Supervisor

ViaPath Technologies • Burgaw, NC

10d • Onsite

About The Position

ViaPath is currently seeking a Tablet Repair Supervisor to join our growing team. The Tablet Repair Supervisor will be based at the customer site and will be responsible for supervising a team of currently incarcerated individuals within the NC Deptartment of Corrections. The team is responsible for repairing, re-qualifying, and refurbishing ViaPath Android tablet computers including testing, component replacement and configuration broken tablets. Position will be based at the customer site located in Burgaw, NC.

Requirements

• High School Diploma or GED required; Bachelor’s degree preferred
• Minimum of 5 years of experience in an industrial setting (e.g., production, repair warehouse/logistics facility, etc.) or experience working in a technical setting within a corrections environment required, to include a minimum of 2 years of related technical experience (e.g., technical repair, tablet support, etc.)
• Minimum of 3 years of management and/or leadership experience required
• Proficient in Windows OS and MS Office Suite
• Strong written and verbal communication skills
• Strong organizational skills
• Ability to work in a fast-paced environment and multi-task on work assignments while meeting competing deadlines
• Ability to lead and motivate a team
• Must be able to frequently lift and/or move up to 10 pounds and be able to work with team members to move equipment up to 50 lbs
• Ability to follow production schedules and monitor quality of work
• Ability to resolve operational problems
• Ability to pass customer training requirements and implement processes and procedures following custody policy and procedure protocols
• Must be willing and able to travel, travel will be limited.

Nice To Haves

• Android experience preferred

Responsibilities

• Supervise a team of incarcerated individuals responsible for repairing tablets in the production shop located on customer site.
• Provide on-the-job training to team members in the manufacturing, processing, and/or shipping of products.
• Ensure that the team members register and fulfill the training according to work processes as defined by United States Department of Labor (USDOL) Apprenticeship Program.
• Perform and supervise the set up and maintenance of equipment.
• Provide all applicable safety training to team members for assigned areas of supervision.
• Repair, re-qualification, and refurbishment of ViaPath Android tablet computers including testing, component replacement and configuration .
• Materials coordination to include handling and unpacking / packing of inbound and outbound tablet computers.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees