ICS Tablet Support Representative

TKC Holdings • San Antonio, TX

7h • $25 - $30

About The Position

The Tablet Support Representative will troubleshoot hardware and software issues for tablets, troubleshooting with the tablet vendor for additional support with reported issues, coordinating onsite assistance from field technicians when needed, and satisfying customers via verbal and electronic communications regarding any product related needs. This position also requires assistance to the technical support team on our company-based systems.

Requirements

• One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
• 3 years Linux experience and knowledge a must.
• 2 years customer service experience.
• 3 or more years demonstrated skills in a high tech environment, emphasizing skills in computer hardware maintenance, software management, and networking.
• Ability to solve practical problems and deal with situations where limited standardization exists. Displaying the ability to interpret a variety of instructions and customer complaints, both written and oral, to ensure customer satisfaction.
• Position can require overtime, non-standard schedules and evening or night shifts.
• Strong written and oral communication skills.
• Superior listening skills.
• Linux (Red Hat, Ubuntu, etc).

Responsibilities

• Handle tablet issues reported by customers – troubleshooting hardware/software, replacement requests.
• Working with Linux-based technology.
• Troubleshoots hardware and software issues across Linux and Windows platforms.
• Demonstration of excellent customer service skills with frequent customer interaction.
• Assist customers via verbal communications regarding any product related needs.
• Coordinating with Field Support Technicians via telephone or email to change hardware and software configurations.
• Field testing new applications on live systems.
• Document details of customer interactions accordingly and provide follow-up as needed.
• Other duties as assigned.

Benefits

• IC Solutions offers comprehensive benefits to all regular-full time employees:
• Medical w/prescription coverage
• Benefit Credit received when enrolled in a TKC medical plan, to help offset your benefit costs. Benefit Credit of $750 annually, will be divided evenly among your paychecks throughout the Plan Year.
• Dental
• Vision
• Basic Life and Basic Accidental Death and Dismemberment Insurance
• Voluntary benefits (i.e. short term, long term disability and many more) options may be selected to create the right package for you
• IC Solutions also understands the importance of work life balance and planning for the future. To help with both of these, employees are eligible for paid time off and a Company Match for the 401(k) Retirement Savings Plan. We now also offer DailyPay providing you immediate access to earned wages.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree