Table Games Trainee

Lake of the Torches Resort & Casino • Lac du Flambeau, WI

31d • Onsite

About The Position

The primary responsibility of this position is to learn how to open and close tables and provide exceptional table games dealing and customer service to guests. Specific responsibilities that will be covered during training include, but are not limited to the following:

1. Attending all mandatory training sessions
2. Table Games Training will encompass:
a. Responsible for understanding the importance of game protection, control and the integrity of table games. 
b. Maintains accurate and professional dealing of cards and cash or chip transactions at assigned table.
c. Responsible for the count and verification of tables, start up chips and the count and verification of all cards.
d. Maintains appearance and cleanliness of tables and table games area. 
3. Performs other duties as assigned.

POSITION RELATIONSHIPS:

1. Internal: Occasional contact with associates at all levels within all departments of the organization. 
2. External: Continual contact with guests and visitors.

Requirements

• Must possess excellent interpersonal, communication and problem solving skills
• Must possess basic math and cash handling skills and have a customer focus
• Must be able to manage and maintain confidential and sensitive information with diplomacy and tact
• Must maintain a professional demeanor in stressful situations as necessary
• Must be able to work irregular hours, weekends, holidays and be available for call in to work on short notice
• Must attend all mandatory meetings and participate in training and development sessions
• A High School education or equivalent is required

Nice To Haves

• Six months dealer and/or customer service experience is preferred

Responsibilities

• Attending all mandatory training sessions
• Understanding the importance of game protection, control and the integrity of table games
• Maintaining accurate and professional dealing of cards and cash or chip transactions at assigned table
• Responsible for the count and verification of tables, start up chips and the count and verification of all cards
• Maintaining appearance and cleanliness of tables and table games area
• Performing other duties as assigned

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED