Table Games Supervisor

Caesars Entertainment•Danville, VA

1d•Onsite

About The Position

The Table Games Supervisor is responsible for overseeing all aspects of table game operations within an assigned area. This includes ensuring adherence to house rules, verifying financial transactions like fill slips and markers, and resolving guest disputes. The supervisor is expected to foster positive guest relations, monitor for unusual activities, and report any issues to their superiors. Key duties also involve managing game inventories, opening and closing games, and providing leadership, coaching, and performance reviews for a team of dealers and pit staff. The role requires a thorough understanding of regulatory requirements (e.g., Title 31/BSA/Underage Gaming) and a commitment to company service standards.

Requirements

High School graduate or equivalent.
Two - five years casino experience, preferably in pit operations.
Must possess excellent customer relations, leadership, and communication skills.
Must be able to read, write, speak, and understand English.
Must be willing to work any day of the week and any shift.
Must be able to get along with co-workers and work as a team.
Must present a well-groomed appearance.
Able to obtain a VA Lottery License.

Nice To Haves

College degree.
Knowledge of multi-games.
Knowledge of casino rules, regulations, and procedures pertinent to pit operations.

Responsibilities

Displays a working knowledge of all table games, house rules, counting methods and procedures covering each game in an assigned area.
Verifies fill slips, credit slips, and markers pertaining to games in the assigned area.
Settles disputes that arise from guests in the Table Games area, referring those, either at a pre-determined threshold or a certain degree of difficulty to your manager.
Assures guest development by interacting with guests and modeling interactive skills with guests and fellow employees.
Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest.
Reports any situation to their assigned superior.
Rates all guests and promotes and creates Total Reward cards for new and existing patrons.
Knowledgeable of Title 31/BSA/Underage Gaming regulatory requirements.
Accurately maintains table game inventories and player win/losses.
Changes cards/dice.
Opens and closes games.
Handles and intervenes when problems or differences between Table Games employees and gaming guests arise and aids, problem resolution and service recovery, if necessary.
Counsels, guides, coaches, and instructs assigned personnel in the proper performance of their duties.
Champions all Family Style Service Programs and Service Standards adopted by the company and always sets an example of these standards when on shift.
Prepares and coordinates the periodical performance review of assigned personnel as determined by management.
Understands and enforces all company policies and procedures.
Informs Shift Manager and Assistant Shift Manager of potential safety problems.
Maintains key security.
Delivers and completes minimum required standards for all property initiatives, including Evaluations, Family Style Service Standards and Game Knowledge requirements.
Attends all mandatory meetings required by the company/department.
Provides leadership and guidance to your team of dealers and to your daily pit staff working with you at any given time.