Table Games Shift Manager

SARACEN DEVELOPMENT LLC•Pine Bluff, AR

18d•Onsite

About The Position

The main responsibility of the Table Games Shift Manager is to provide superior guest service while overseeing the Table Games operation on his/her assigned shift. Acts as a role model for all table games employees on his/her shift. The Shift Manager must adhere to and enforce all Table Games policies and procedures. All functions to be performed within the guidelines of the Saracen Casino Resort policies and procedures, Internal Control Standards and objectives.

Requirements

College degree preferred, high school diploma required.
3-5 years of experience in sequential levels of table games operations in a supervisory capacity or more. Complete knowledge of all table games policies and procedures.
Complete working knowledge of inter-departmental procedures and activities that occur on a daily basis.
Must have sound computer skills and literacy with Microsoft windows applications.
Strong leadership, motivational, developmental, and excellent communication skills.
Must be able to analyze computer generated reports on various table games products/programs.
Must be able to obtain and maintain a valid gaming license.

Nice To Haves

College degree preferred

Responsibilities

Stimulate business, identify and develop quality players through personal interaction with each guest.
Ensures all table games employees on their shift provide optimum service to all guests.
Ensures technical proficiency of all table games employees through guidance and effective training programs.
Observe and analyze the integrity of play and activity of guests and employees on their shift and relay such information to the Table Games Manager.
Ensures adherence to all laws, gaming regulations and procedures.
Must comply with all Title 31 requirements.
Provides direction, support, and supervision to all gaming employees to ensure game protection and excellent customer service.
Mediate and solve problems for employees and guests and establish and maintain effective lines of communication not only on his/her shift, but throughout the department.
Must be able to identify operational and organizational opportunities and work with the table games management team to recommend, develop and implement sound solutions through upper management.
Able to create training modules for the Table Games Department.
Responsible for building a rapport and coordinating daily activities with support departments.
Acts as a role model and always presents oneself as a credit to Saracen Casino Resort and the Table Games Department and encourages others to do the same.
Availability: Due to the nature of casino business demand patterns, this position will regularly include early morning, evening, weekend shifts and holidays as assigned work schedules including training and/or meetings.