Table Games Shift Supervisor

Chicken Ranch Casino-posted 3 days ago
$67,000 - $67,000/Yr
Full-time • Mid Level
Jamestown, CA
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As a Team Member of the Table Games team, the Table Games Shift Supervisor is a CRCR Ambassador and takes personal ownership to ensure all of their actions are in the best interest of the business. The Table Games Shift Supervisor is responsible for the oversight of Dealers and ensuring the department runs seamlessly. The role is pivotal for upholding game integrity and plays an indispensable part in the broader success of Casino operations.

  • Provide exceptional Guest service while maintaining a positive attitude.
  • Support and motivate Team Members while ensuring team responsibilities are being performed according to established departmental standards.
  • Oversee activities within their designated gaming section, ensuring the proper functioning of games.
  • Vigilantly observe Dealers, games, and players to maintain optimal game security and protection of CRCR assets.
  • Enforce compliance with gaming policies, rules, and procedures.
  • Assess situations, foresee potential issues, and devise effective solutions, especially under pressure.
  • Validate and present jackpots and promotional prizes.
  • Record table drops and oversee player victories and table wins/losses.
  • Rectify game-related errors and make necessary decisions.
  • Manage chip inventory for all tables, evaluating the necessity for fills or credits.
  • Demonstrate comprehension and compliance with all Title 31 procedures and complete various work-related reports, including Title 31 and multiple transaction logs, as necessary.
  • Organize and plan the commencement and conclusion of all Table Game activities.
  • Engage with players in a friendly and professional manner, provide assistance, explain game rules, and maintain a positive and entertaining atmosphere.
  • Demonstrate sensitivity to diverse cultures and backgrounds when interacting with players.
  • Other duties as assigned.
  • Leads and manages people and processes while overseeing and directing daily department operations.
  • Serves as the subject matter expert on departmental processes and procedures.
  • Assist in recruitment, hiring, training, and Team Member engagement.
  • Lead coaching, corrective counseling, and performance evaluations to Leads and Team Members.
  • Set and oversee objectives and development for Leads and Team Members.
  • Develop and adjust schedules to align with business requirements.
  • Assists with employment terminations exclusively under the guidance and oversight of department management.
  • Must be at least 21 years of age.
  • High School Diploma (or GED or High School Equivalence Certificate).
  • 2+ years as a Table Games Dealer.
  • Familiarity with training Team Members.
  • Knowledge of computer operations, particularly management software.
  • Strong mathematical skills to calculate odds, probabilities, and payouts accurately.
  • Proficient in Windows and Microsoft Office Suite.
  • Strong listening and communication skills.
  • Problem-solving and critical thinking.
  • Must be able to work independently and maintain a high level of performance.
  • Must be able to complete tasks in a timely and efficient manner while maintaining business standards.
  • Demonstrates a flock mentality, focused on teamwork and collaboration with others.
  • Provides exceptional service to internal and external Guests while leveraging the knowledge of the position and the business, ensuring a clucktastic experience for all.
  • Stays engaged and motivated with the business, department, and all Team Members at all levels while encouraging growth and development of self and others.
  • Builds lasting relationships by demonstrating honesty, integrity, and effective communication.
  • Driven to exceed expectations while remaining accountable and fair.
  • Ability to put Humpty Dumpty back together again, only using tape and paper clips.
  • 3+ years in a Lead or Supervisory role or a combination of relevant education and experience.
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