Table Games Shift Manager

Ponca Gaming•Carter Lake, IA

1d•Onsite

About The Position

The Table Games Shift Manager is responsible for assisting in the overall operations and administration of the department. Responsible for managing and directing the daily shift activities, ensuring the integrity of the games and enforcing all Table Games Policies and Procedures while promoting positive Team Member and Guest Relations.

Requirements

High School diploma or GED is required.
Minimum of 2 years of experience in a similar Table Games leadership position required. Must have a good working knowledge of Table Games operations, rating systems, and rules including Craps.
Excellent Guest Service and interpersonal skills required.
Must be able to read, write, speak, and understand English.
Excellent written and oral communication skills required. Ability to interact and communicate in both group and individual settings.
Strong organization and analytical skills required.
Must be fully competent in Microsoft Office Suite and have experience with industry related software. Must have experience and knowledge of Table Games operation systems
Ability to read, analyze, and act upon complex documents and reports necessary.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals, and work with mathematical concepts such as probability.
Ability to define problems collects data, establish facts, and draw valid conclusions.
Must be able to maintain appropriate Gaming License.
Must have and maintain a valid driver's license with a safe driving record.

Responsibilities

Manages Table Games staff while ensuring a high level of game protection is consistently maintained and all regulatory rules are followed. Assists with projects related to operational goals, profit objectives and market performance.
Perform Table Games scheduling duties, monitor and adjust scheduled hours and staffing levels to effectively meet business demands and efficiently manage labor costs
Corrects procedural errors, monitors the condition of gaming equipment, and reports any anomalies in a timely manner.
Ensures the integrity, safety and cleanliness of the property and assets.
Sets standards and ensures departmental and company policies and procedures are followed. Ensure compliance with Title 31 and the Bank Secrecy Act.
Verifies and maintains table inventory.
Monitors problems, changes and concerns in a timely manner.
Supervise and coach dealers to meet goals while maintaining a high level of guest service and internal service standards. Motivates Team Members for continuous improvement.
Assists in the audition, interview and selection of new Table Games dealers.
Assists in effective and consistent interviewing and selection of new Table Games.
Maintains a high level of confidentiality and professionalism.
Resolves Guest complaints in a timely and positive manner.
Ensures all Team Members are trained in on-the-job expectations and performance standards. Responsible for ensuring the audition, interview and selection of new Table Games staff is done effectively and consistently.
Regularly communicate with staff to ensure they are knowledgeable and prepared to respond to guest inquiries in a positive manner.
Issues accurate and timely performance management documentation including both corrective and positive feedback for assigned Table Games staff. Trains, coaches, and is accountable for providing timely written and verbal feedback. Writes and issues timely Team Member evaluations. Motivates Team Members for continuous improvement.
Responsible for the accuracy and thoroughness of departmental records and reports.
Steps in as a working Supervisor whenever staffing levels or business demands require.
Must be able to work the required work schedule and flexible to change shifts as needed. This may include nights, weekends, and holidays. Works physically onsite to manage business and interact personally with Team Members, vendors and guests.
Ensures all safety standards are met and possible safety hazards are quickly resolved.
Is a role model and champion of Prairie Flower Casino’s Mission and Values.