Table Games Manager - Full Time (Shifts Vary)

Oaklawn•Hot Springs, AR

About The Position

Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice. We are currently seeking a talented individual to become a Table Games Manager. An individual could be successful if they possess the following. ESSENTIAL DUTIES AND RESPONSIBILITIES The Table Games Manager is responsible for the operations of the Table Games department, including but not limited to, policy, procedure and regulations compliance, hiring, training, disciplinary actions and scheduling of table games team members, the financial success of the table games department and ensuring the delivery of superior guest service in line with company objectives. Always presents a friendly and professional image at Oaklawn Hot Springs, AR. The following and other duties may be assigned as necessary:

Requirements

Must be at least 21 years of age.
Bachelor's degree (B.A./ B.S.) from four-year college or university; or minimum of five years experience in a comparable Table Games Operations leadership position; or equivalent combination of education and experience.
Excellent skills in both written and oral communication.
Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Table Games operating systems.
Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Must have extensive knowledge of all Table Games and Table Games Operations.
Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Employee must be able to qualify for licenses and permits required by federal, state and local regulations.
All applicants must complete a pre-employment drug screen and background check.

Responsibilities

Responsible for supervising and managing staff in the Table Games department.
Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.
Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.
Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
Ensures customer service standards are followed by all team members and addresses issues as they arise.
Responsible for the overall achievement of department customer service goals.
Provides direction and oversees all games, game protection, and overall Table Games operations.
Ensures enforcement of games procedures and policies as outlined in company and department manuals and in accordance with Internal Controls. Monitors for compliance.
Overall responsible for the accountability of the chips, cards, dice and all other gaming equipment.
Answers inquiries pertaining to Table Games policies and services, and resolve occupants’ complaints while supporting all customer service programs.
Assigns duties to Table Games leadership and creates/approves work schedules for efficient business performance.
Approves financial activities of Table Games department.
Works closely with Vice President/Director to implement and oversee overall strategies for customer service, comping, games layout and mix, revenue growth, and expense management in order to maximize profitability
Makes final decision on implementation and oversight of overall strategies for the overall engagement, customer service, comp ability, games layout and mix, revenue growth, and expense management in order to maximize profitability for all areas of responsibility.
Observes and monitors staff performance and plan work processes in order to ensure efficient operations and adherence to Table Games policies and procedures.
Recommends and approves changes in status of team members including but not limited to changes from full time to part time, promotions, and transfers.
Responsible for the overall engagement of all team members by addressing and managing team member feedback, suggestions, complaints, and grievances.
Protects and preserves assets of the company.
Understands and adheres to all bargaining unit agreements (where applicable).
Responsible for the overall integrity of daily Table Games operations.
Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.
Maintains strict confidentiality in all departmental and company matters.
Responsible for staff development and training programs.
Responsible for rewards and recognition program to maximize employee engagement.
Evaluates team members within department and delivers constructive feedback to employees in regards to performance.
Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
Determines work procedures and expedites workflow.
Responsible for employee performance (disciplining, coaching, counseling).