Table Games Dealer - Table Games Operations (External Only - Candidate Identified)

Hard Rock Hotel & Casino Ottawa•Hollywood, FL

23d•Onsite

About The Position

About Seminole Hard Rock Hotel & Casino Hollywood Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at www.seminolehardrockhollywood.com, call 800-937-0010 or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly. Benefits & Perks: We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit www.gotoworkhappy.com/benefits to see our full list of benefits! Job Description: Under the direction of the Director of Table Games, the incumbent is responsible for:

Responsibilities

Proficiently deal five games; Black Jack, Baccarat and three additional games (excluding War)
Able to deal and follow all policies and procedures of all available table games within 90 days of promotion
Deal cards accurately and at a pace defined by the supervisor/guests at the table; take and pay bets accurately and according to standard
Follow department and Company policies and standard operating procedures (SOPs) including those relating to Seminole Gaming's business ethics and all regulatory requirements.
Deliver guest service that promotes satisfaction and results in increased time at the table and return play
Maintains a work environment that is safe, professional friendly and conducive to a high level of productivity and performance, as well as morale.
Support the Seminole Gaming culture and team philosophy within the department and throughout the property
Amicably resolve guest concerns whenever possible and report complaints/problems that are outside your ability/authority to resolve.
Ensures the protection of customer's rewards and credit lines
Maintains confidentiality of all Seminole Gaming's trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information
Demonstrate actions and behaviors that reinforce the Company's mission, "Unconquered Vision, Unparalleled Service, Unlimited Service," and values of Fast, Fun, Friendly, Fresh and Focused in all you do
Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures
Ensure prompt and discrete notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations
Show a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations
Perform other duties as assigned.