Table Games Dealer II - Table Games Operations

Hard Rock Hotel & Casino Ottawa•Bristol, TN

12d•Onsite

About The Position

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits Job Description: DEALER II – TABLE GAMES POSITION SUMMARY: This position requires previous experience or training as a Table Games Dealer. Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Hard Rock Casino Bristol can feel more like play than work! Our Commitment to Service: We don’t have customers, we have Guests. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Hard Rock family also rolls out the red carpet for our employees with competitive benefits & a great work environment. Benefits & Perks: We offer rockin' benefits that include Medical, Dental, Vision & Life Insurance, 401K, Paid Time Off, Annual Bonus Opportunity & much more! This position is responsible for dealing an assigned game in accordance with established policy and procedures. This position is also responsible for attending all mandatory training for games offered at the Hard Rock property.

Requirements

Must be at least 21 years of age.
High School diploma or equivalent required.
Certification as a dealer required.
Must have two major games (ie. Blackjack, Craps, Roulette or Mini-baccarat).
Previous dealer experience
Must be able to stand in a stationary position 80% of assigned shift (60 minutes on / 20 minutes off) including the ability to bend/turn torso 90 degrees and have continuous movement of arms, shoulders and wrists.
Must be able to obtain and maintain a local gaming license.
Must have the ability to withstand noisy and smoke-filled environments.
Must be tolerant to frequent moderate motion and occasional motion associated with lake weather conditions.
Must be able to stand 90% of shift, walk 10% of shift.
High School diploma or equivalent required along with five (5) or more years of similar experience or an equivalent combination of education and experience.

Responsibilities

Responsible for customer satisfaction and enjoyment on a particular assigned table game.
Conducts assigned game with respect to Hard Rock Compliance and regulations and procedures
Deal cards accurately and at a pace defined by the supervisor/guests at the table; take and pay bets accurately and according to standard.
Follow department and company policies and standard operating procedures (SOPs) including those relating to Hard Rock’s business ethics and all regulatory requirements.
Deliver an exceptional guest service experience that promotes guest satisfaction & enjoyment.
Responsible for handling all monies (bankrolls, payoffs, come and prop bets, making change and check handling) accurately in games.
Support the Hard Rock culture and Team philosophy within the department and throughout the property.