Table Games Dealer Trainee - Table Games Operations

Hard Rock Hotel & Casino Ottawa•Bristol, TN

25d

About The Position

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits Job Description: DEALER TRAINING—FIRST-TIME TABLE GAMES DEALER Essential Functions: (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) Upon completion of Dealer School, and successfully passing an audition, candidate would be hired as a Table Games Dealer No prior experience required Flexible Class schedules Learn how to deal multiple games, including One of the below: Blackjack Craps Roulette Poker Baccarat Incredible growth potential and transfer opportunities to any of the Seminole Gaming or Hard Rock International properties Performing the functions of a Dealer on an assigned shift Responsible for dealing an assigned game per established policy and procedures Conducts the assigned game with respect to local compliance, regulations and procedures. Responsible for customer satisfaction and enjoyment on a particular assigned table game. Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers. Provides prompt, accurate, and courteous service to players, utilizing the highest degree of technical skill in dealing while adhering to established standard policies and procedures. As called upon, explains aspects of various games to gaming patrons. Processes all cash and maintains proper handling and accounting for assigned property items. Maintains familiarity with other gaming and entertainment/service activities for the guests to provide information and correct answers to questions. Maintains an intimate and sound understanding of all standards, policies, and procedures, including general policies and procedures of the Table Games Department.

Requirements

Must be 21 years of age.
High School diploma or equivalent required
Must be able to work any shift, weekends, holidays and overtime if needed.
Must have the ability to withstand noisy and smoke-filled environments.
Must be able to obtain and maintain a local gaming license.
Must be able to stand in a stationary position 90% of assigned shift (80 minutes on / 20 minutes off) including the ability to bend/turn torso 90 degrees and have continuous movement of arms, shoulders and wrists.
Must offer the highest possible level of customer service resulting in a maximum level of player enjoyment and return play.

Responsibilities

Performing the functions of a Dealer on an assigned shift
Responsible for dealing an assigned game per established policy and procedures
Conducts the assigned game with respect to local compliance, regulations and procedures.
Responsible for customer satisfaction and enjoyment on a particular assigned table game.
Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
Provides prompt, accurate, and courteous service to players, utilizing the highest degree of technical skill in dealing while adhering to established standard policies and procedures.
As called upon, explains aspects of various games to gaming patrons.
Processes all cash and maintains proper handling and accounting for assigned property items.
Maintains familiarity with other gaming and entertainment/service activities for the guests to provide information and correct answers to questions.
Maintains an intimate and sound understanding of all standards, policies, and procedures, including general policies and procedures of the Table Games Department.