Table Games Dealer - Dual Rate Supervisor - Shift Varies

Caesars Entertainment • Joliet, IL

16d

About The Position

As a Table Games Dealer/Supervisor Dual-Rate, you’ll dive into the thrilling world of gaming, expertly dealing your assigned games while delivering exceptional customer service. You’ll be at the heart of the action, skillfully managing gameplay and keeping a keen eye on every exciting moment. Let’s make every moment unforgettable! Dealer Functions: Deals assigned game according to procedure. Exchanges cash for gaming chips according to procedure. Informs the Floorperson of any requests or unusual play. Issues to guests the proper amount of gaming chips after completion of the credit authorization procedures. Acknowledges, greets and converses with all guests, offering assistance and information to anyone showing an interest in table game play. Routinely strives to build and maintain a rapport with table games guests. Acts as a role model and presents oneself as a credit to Harrah’s and encourages others to do the same. Adhere to all department/company policies and procedures. Completes all other duties as assigned. Supervisor Functions: Provides superior guest service and develops quality players through personal interaction and relationship marketing. Ensures that all games employees are providing optimum service to all guests at all times. Possess knowledge of the Illinois Gaming rules and regulations including Currency Transaction Reporting, and implements the same. Observes and analyzes the integrity of all table game activity, mediates and solves problems for guest and employees. Supervises the appropriate issuance of credit and player tracking, maintains table games bankroll, prepares periodic reports, performance appraisals and responds to customer inquires. Responsible for building a rapport and coordinating daily functions with support service departments. Acts as a role model and presents oneself as a credit to Harrah’s and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures Completes all other duties as assigned.

Requirements

• High School Diploma or equivalent.
• Previous guest service position preferred.
• Strong guest service orientation, able to handle monetary transactions with a high degree of accuracy.
• Clear vision for near and medium distances, as well as, good peripheral vision.
• Manual dexterity to handle numerous decks of cards and chips.
• Able to add, multiply, divide, and subtract accurately to figure payoffs.
• Gaming knowledge that should include the actual dealing of the games.
• Must be able to deal/supervise all the major games
• Must have broad knowledge of casino rules, regulations, and procedures, including good gaming security.
• Must be guest service oriented, with excellent employee relation’s skills.
• Must be able to get along with co-workers and work as a team.

Nice To Haves

• Previous guest service position preferred.

Responsibilities

• Deals assigned game according to procedure.
• Exchanges cash for gaming chips according to procedure.
• Informs the Floorperson of any requests or unusual play.
• Issues to guests the proper amount of gaming chips after completion of the credit authorization procedures.
• Acknowledges, greets and converses with all guests, offering assistance and information to anyone showing an interest in table game play.
• Routinely strives to build and maintain a rapport with table games guests.
• Acts as a role model and presents oneself as a credit to Harrah’s and encourages others to do the same.
• Adhere to all department/company policies and procedures.
• Completes all other duties as assigned.
• Provides superior guest service and develops quality players through personal interaction and relationship marketing.
• Ensures that all games employees are providing optimum service to all guests at all times.
• Possess knowledge of the Illinois Gaming rules and regulations including Currency Transaction Reporting, and implements the same.
• Observes and analyzes the integrity of all table game activity, mediates and solves problems for guest and employees.
• Supervises the appropriate issuance of credit and player tracking, maintains table games bankroll, prepares periodic reports, performance appraisals and responds to customer inquires.
• Responsible for building a rapport and coordinating daily functions with support service departments.
• Adheres to all regulatory, company and department policies and procedures

Benefits

• Comprehensive Medical, Dental, and Vision Insurance to support your health and well-being
• Life and Disability Insurance to provide financial security in unexpected situations
• 401(k) retirement plan to help you save for the future.
• Generous Paid Time Off (PTO) policy to ensure a work-life balance and time for personal needs
• Education Assistance program to support your professional development and continuous learning
• Exclusive Team Member Discounts as a recognition of your valuable contribution to the team

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees