T&E Service Associate

Xylem • Charlotte, NC

3d

About The Position

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation Our Talent Community is a great way to stay connected to learn more about our high impact culture initiatives and latest career opportunities! Tell us more about yourself and help recruiters find you if there’s an opportunity that aligns with your background, skills and interests. Join our Talent Community Today! Want to know what kind of Impact you can make? Our goal is to optimize water access and quality, and promote responsible consumption, so that communities across the globe can thrive. Through Xylem Watermark, our Corporate Citizenship Program, we provide and protect safe water resources for communities around the world by engaging all stakeholders and educating about water issues. Learn more by clicking here – Working at Xylem (https://www.xylem.com/en-us/careers/working-at-xylem/) Inclusion and Belonging at Xylem Inclusion and Belonging are fundamental to how we enable our customers to tackle global water challenges. Learn more about our commitment to Inclusion and Belonging. (https://www.xylem.com/en-us/careers/inclusion-and-belonging/)

Requirements

• Bachelor's degree in Business Administration, Finance, or a related field (or equivalent work experience).
• 3-5 years proven experience working with Concur or a similar T&E management system.
• Familiarity with corporate card programs and experience in card administration.
• Strong analytical and problem-solving skills, with the ability to interpret complex data and provide actionable insights.
• Excellent communication skills, both verbal and written, with the ability to communicate effectively with stakeholders at all levels.
• Customer service mindset with the ability to provide exceptional support to end-users.
• Strong attention to detail and ability to handle multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office applications focus on Excel and other reporting tools.
• Ability to adapt quickly to new technologies and process changes.
• Language Requirements: English required

Nice To Haves

• Knowledge of travel industry regulations, expense policies, and reporting compliance is preferred.

Responsibilities

• Serve as the primary point of contact for all user inquiries and issues related to expense system. Provide end-user support by troubleshooting and resolving system-related problems, such as login issues, expense report errors, system configurations, and workflow approval processes.
• Assist users in navigating the expense platform and guide them on best practices for expense management and reimbursement.
• Collaborate with expense platform administrators and IT teams to resolve complex technical issues and implement system enhancements or updates.
• Audit out of compliance expense reports in accordance with company policy.
• Manage the administration and user support for our corporate card program, ensuring timely card issuance, activation, and cancellation as per company policies.
• Assist employees with inquiries related to their corporate cards, including transaction disputes, card limits, and general usage guidelines.
• Collaborate with finance and procurement teams to reconcile and pay corporate card transactions, resolve discrepancies, and ensure accurate reporting.
• Support corporate card payment processes and reconciliation as needed.
• Generate and distribute regular T&E reports.
• Support ad-hoc reporting requests from various departments, ensuring timely and accurate delivery of requested information.

Benefits

• At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark.
• We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG).
• Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees