Systems Testing & Configuration Analyst (Technical Testing, Troubleshooting, Logic, and Software Configuration)

M&T Bank • Baltimore, MD

15d • Onsite

About The Position

Are you a problem-solver who enjoys working with systems, testing logic, and building custom solutions? Join our Treasury Management Services team as an Analyst, where you'll play a critical role in configuring and supporting one of our key receivables products for commercial and small business clients. The Lockbox product helps our clients streamline their payment processing by collecting and processing mailed-in checks and payment data. As an Analyst, you’ll be responsible for designing and implementing custom configurations for each client’s unique needs—ensuring their payments are processed accurately and efficiently.

Requirements

• Strong proficiency in Excel and comfort with tools like SharePoint and file compare software
• Ability to understand and apply logical thinking in software configuration
• Experience with system testing , validation , and troubleshooting
• Strong communication skills for working with clients and internal teams
• A collaborative mindset and a knack for thinking outside the box
• Bachelor’s degree or equivalent work experience
• 2+ years of relevant experience in a technical, analytical, or systems-focused role

Nice To Haves

• Experience in payment processing, treasury management, or financial systems
• Familiarity with test scripts, system validation, or software configuration

Responsibilities

• Configure Custom Lockbox Solutions: Interpret client requirements from questionnaires and file specifications to build tailored lockbox setups within our system.
• Client-Facing Collaboration: Participate in client calls to gather requirements, ask clarifying questions, and support testing and training efforts.
• System Testing & Troubleshooting: Develop and execute test scripts, validate system behavior, and troubleshoot both hardware and software issues.
• Technical Support: Serve as second-level support for escalated issues and collaborate with internal technology teams on system enhancements or network changes.
• Documentation & Reporting: Occasionally assist with reporting and maintain documentation using tools like Excel, SharePoint and file compare software.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees