Systems Technician

Wolfram • Champaign, IL

2d • Onsite

About The Position

Wolfram, creator of Mathematica, Wolfram|Alpha and Wolfram Language, has an exciting opportunity available for a Systems Technician to join its Internal Technical Services team. The Internal Technical Services team is the first line in assisting Wolfram employees with hardware assembly, repair, deployment and upkeep of company-provided materials. This is an onsite position, working first shift Monday–Friday. Additionally, a clear employment verification and background check will be required for this role.

Requirements

• Working knowledge of Windows and macOS systems
• Must have strong attention to detail
• Must have critical-thinking and problem-solving abilities
• Must be a confident and effective communicator, both in person and virtually
• Must be able to give and receive instructions regarding troubleshooting tech-related problems, from the simplest to the most complex of issues
• Background in customer service and/or IT support

Nice To Haves

• Basic understanding of Linux systems is preferred

Responsibilities

• Working with and assisting end users, including executive staff
• Gathering details and troubleshooting in a friendly and creative environment
• Maintaining and building upon documentation for both user and internal company reference
• Maintaining a polite, respectful and versatile demeanor

Benefits

• Medical, vision and dental insurance with partial employer contributions
• a life insurance policy
• an employee assistance program
• a generous PTO policy based on years of service
• 12 paid holidays per calendar year
• a 401(k) plan with employer matching
• short-term disability
• long-term disability
• tuition reimbursement/professional development assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees