Systems Technician

Integris•Atlanta, GA

About The Position

Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we dont just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , were redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. Were looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If youre passionate about innovation, driven by impact, and ready to grow with a company that puts People First , youll find your place here. Job Summary The role of the Integris Systems Technician (ST) is responsible for providing frontline technical support for single end-user level issues, encompassing personal computer, printer, and Windows application matters. The Systems Technician serves as the initial point of contact for client technical assistance, managing inquiries received through email or the client portal. The ST may execute their responsibilities from the service desk or the field.

Requirements

Possession of A+ and/or O365 Fundamentals or obtainment of A+ and/or O365 Fundamental or equivalent on-the-job experience.
High School Diploma/GED or equivalent qualification.
Preferably, a minimum of 1 year of service-related experience.
Basic infrastructure and troubleshooting skills.
Valid driver's license required.

Responsibilities

Manage service intake via email and the client portal.
Conduct basic troubleshooting for non-complex issues within single-user system environments.
Document troubleshooting activities accurately within the ticketing system.
Support Professional Services with client onsite deployment as needed.
Adhere to established client support documentation.