Systems Technician Internship

Intrust IT•Cincinnati, OH

8d•$21 - $21•Onsite

About The Position

Intrust IT is searching for eager, empathetic, and purpose-driven students to join our growing service desk team. Come join a company voted one of the best places to work in Cincinnati and enjoy a culture of transparency, engagement, and ownership. Our internship program is designed to offer building blocks for experience in the IT world. You will be exposed to entry level work and can gain experience specific to your degree path and skill set. This position will be located in our physical office in Blue Ash with emphasis on capability of work station set-ups. Intrust IT is the landing place for those seeking to hone their passion for technology into a career, not the jumping-off point. This includes our internship students. This is a full time internship, Monday - Friday, in-office at our location: 9850 Redhill Drive Cincinnati, OH 45242. You should apply if the following statements are true Passionate about serving others. You genuinely enjoy the opportunity to help those seeking assistance. A people person with excellent interpersonal skills. Talking to strangers comes naturally to you. A complex problem solver. You thrive on developing solutions to problems that haven’t been solved and have a proven troubleshooting methodology. A flexible team player. You embrace collaboration with others and don’t mind shifting gears at a moment’s notice. Someone that takes pride in ownership. You care deeply about what the quality of your work represents and are highly detail oriented. Impassioned learner. You value providing and receiving training, coaching, and feedback. Believe that busy is good. You aren’t afraid of hard work or working hard and thrive in a fast-paced environment. Happiness is paramount. You work hard and you play harder. Experienced in troubleshooting & configuration of various workstation and server operating systems, line of business applications, Microsoft Office products, and printers. Experienced in the administration of Microsoft 365 and multiple configurations of Active Directory. More about Intrust: Founded in 1992, Intrust has evolved to be a leader in the Greater Cincinnati area among technology companies providing support to the small and medium size business segment. Our focus is simple: Securing today and a better tomorrow for our employees, clients, and our community. For over ten years running, Intrust has been recognized as one of Cincinnati’s Business Courier Best Places to Work, a Best Workplace by Ohio Business Magazine, and many other awards recognizing our hard work at putting our clients and employees first. All of this accomplished by focusing on transparency with all our relationships. At Intrust, you will be exposed to some of our unique business practices, such as: The Great Game of Business (open book finances with staff), Employee Stock Ownership Plan where our employees are all owners in the business, and a method of operating the business that focuses on openness and accountability. Your exposure to these items will give you an idea, we believe, the way the businesses of the future will operate.

Requirements

Passionate about serving others. You genuinely enjoy the opportunity to help those seeking assistance.
A people person with excellent interpersonal skills. Talking to strangers comes naturally to you.
A complex problem solver. You thrive on developing solutions to problems that haven’t been solved and have a proven troubleshooting methodology.
A flexible team player. You embrace collaboration with others and don’t mind shifting gears at a moment’s notice.
Someone that takes pride in ownership. You care deeply about what the quality of your work represents and are highly detail oriented.
Impassioned learner. You value providing and receiving training, coaching, and feedback.
Believe that busy is good. You aren’t afraid of hard work or working hard and thrive in a fast-paced environment.
Happiness is paramount. You work hard and you play harder.
Experienced in troubleshooting & configuration of various workstation and server operating systems, line of business applications, Microsoft Office products, and printers.
Experienced in the administration of Microsoft 365 and multiple configurations of Active Directory.

Responsibilities

Hands on experience with workstation buildouts to meet clients’ specific needs
Troubleshoot & resolve technical support requests from clients to help advance your skill level
Interacting with & gathering information from clients to create new support requests
Familiarization with our ticketing system
Office 365 & Active Directory administration exposure
Gain experience on how to resolve client issues with client applications, workstations, servers, printers, and networking infrastructures.
Assist clients with email issues, administration, and change requests.
Occasionally assist with project implementations.
As your experience and comfort level matures, we will work with you to find other areas to give you hands-on exposure to those items. Cybersecurity response, network and endpoint remediation techniques, and complex project architecture / deployment are just a few items that are a possibility.