Systems Support Specialist II - City

City of Oklahoma City • Oklahoma City, OK

1d

About The Position

This position is located in the Public Safety Support Division of the Information Technology Department within the City of Oklahoma City.  This position is under the direction of an immediate supervisor. The Systems Support Specialist II is a fully trained practitioner who possesses full functional knowledge of the assigned specialty.  Incumbents support a range of Information Technology programs including Client Support, Network and Communications Infrastructure, Public Safety Communications and Information Security. Essential job functions include: providing technical support for enterprise hardware components and software; troubleshooting system components; and implementing new and replacement systems. The Systems Support Specialist II may be responsible for making assignments and functionally supervising the work performance of the Systems Support Specialist I classification.  Work efforts and final products are reviewed at the discretion of the supervisor.

Requirements

• Skill in the research and development of feasibility studies for technology solutions.
• Skill in communicating technical information to non-technical personnel.
• Skill in developing effective system documentation.
• Knowledge of existing enterprise operating systems and productivity software.
• Knowledge of Active Directory user and group administration principles.
• Knowledge of enterprise change management policies and procedures.
• Knowledge of basic project management principles.
• Ability to work independently or with others through coordinated efforts.
• Ability to perform as a first level supervisor or team lead.
• Possession of a valid Driver License (Operator).
• Skill in the installation, configuration and troubleshooting of commercial radio communication systems.
• Skill in the use of computer applications supporting mobile and hand-held radios.
• Skill in the configuration and support of trunked and P25 radio systems.
• Skill of troubleshooting tools such as digital analyzers, oscilloscopes, multimeters and signal generators.

Nice To Haves

• Experience with Enhanced Digital Access Communication System (EDACS) and P25 radio systems.
• Experience with installation and programming of mobile radio equipment.

Responsibilities

• providing technical support for enterprise hardware components and software
• troubleshooting system components
• implementing new and replacement systems
• making assignments and functionally supervising the work performance of the Systems Support Specialist I classification

Benefits

• Competitive pay
• An average of $22,000 annually contributed toward your benefits and retirement
• A comprehensive package designed to support your health and wellness, financial security, work-life balance, and personal and professional growth and development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed