Systems Support Engineer

Ready Computing•New York, NY

1d•Remote

About The Position

At Ready Computing, we specialize in data-centric IT solutions that help organizations across healthcare, supply chain, finance, and manufacturing optimize their technology and data strategies. With offices in the U.S., UK, and Canada, we provide expert consulting, development, and managed services to clients worldwide. We're committed to hiring top talent to drive innovation, particularly in the healthcare IT space. As part of our commitment to technical excellence, our Systems Support Engineer manages the support, monitoring, and maintenance of our operating systems, cloud platforms, and networks. This role requires practical knowledge of IT hardware, enterprise productivity apps, and networking protocols to troubleshoot and resolve issues efficiently. Success requires strong communication, effective prioritization, and a drive to learn and grow within an evolving technology landscape.

Requirements

Technical Skills Proficiency in the software ecosystems essential to modern business operations and administrative workflows.
Operating Systems: Proficiency in operating systems such as Windows and macOS, minor Linux. A plus.
Network and Security Skills (if relevant): Expertise in network setup, cybersecurity protocols, firewalls, and VPNs.
Project Management and Service Desk Software: Familiarity with project management tools like Jira or Zendesk for tracking tasks and project deliverables.
Cloud Platforms: Experience with cloud services (e.g., AWS, Google Cloud, Microsoft Azure) for roles that involve cloud computing or IT infrastructure.
Analytical and Problem-Solving Skills: Ability to analyze technical problems and develop effective solutions.
2+ year associate's degree or greater preferred.
3+ years of relevant work experience preferred.
Proven ability to manage confidential information with discretion and integrity.
Oral and written fluency in English.
Communication and Client Relations: Active listening and clear information conveyance. Dedication to understanding and fulfilling client requirements with a strong service focus. Proficiency in resolving conflicts and promoting constructive interactions.
Teamwork and Leadership: Capacity for effective collaboration within a team and building positive peer relationships. Ability to assert informed perspectives using technical expertise.
Problem-Solving and Innovation: Analytical reasoning to diagnose problems and create solutions. Creative challenge-solving and the ability to develop original ideas and strategies.
Adaptability and Decision-Making: Agility in responding to shifting priorities and environments. Openness to continuous learning and new concepts. Respect for diverse viewpoints and the promotion of an inclusive culture.
Time and Project Management: Skill in prioritizing responsibilities and meeting multiple deadlines. Productivity-focused organizational skills. Ability to plan, implement, and manage projects. Precision in task completion and an eye for identifying errors or inconsistencies.
Strategic and Ethical Considerations: Aligning personal work with overarching company objectives. Engaging in long-term planning and foresight. Adherence to ethical standards and confidentiality. Ownership of professional decisions and actions.
Physical & Mental Qualifications: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role. All positions require the ability to work on a computer for extended periods of time, including typing, using a mouse, and viewing a monitor throughout an eight (8) hour workday. Employees must be able to sit and/or stand for prolonged periods, as needed to perform their duties. Positions may involve infrequent lifting of items such as a laptop or related equipment. Walking requirements are limited to normal travel or commute needs as outlined in this section. All roles require the ability to communicate effectively, including speaking on the phone and collaborating with team members, clients, vendors, and other business partners. Employees must be able to focus on multiple tasks and project requirements throughout the workday.
Home Office Requirements A minimum internet speed of 25 Mbps for downloads and 1.5 Mbps for uploads is required. A private Wi-Fi network with a strong, unique password is necessary to access company data or systems. The company provides a monthly internet stipend. New hires must complete a speed test during onboarding and update any default router passwords to ensure secure network access.

Nice To Haves

All relevant IT certifications/licenses are a plus

Responsibilities

Troubleshooting and Problem Resolution: Diagnose and resolve technical issues related to IT hardware (virtual or physical), software, applications, and networks (virtual and physical). Provide timely, effective support to end users by addressing their inquiries and resolving issues. Identify and implement solutions to prevent recurring issues.
System Maintenance: Perform routine maintenance tasks, such as vulnerability scanning, patching, updates, and backups, to ensure system reliability and security. Monitor system performance and identify potential bottlenecks or issues. Implement and actively monitor security measures and platforms to protect systems from vulnerabilities and threats.
Technical Support: Provide technical assistance to users via phone, email, ticketing, and/or chat. Document and track support requests and changes to ensure efficient resolution and adherence to compliance. Assist in developing and maintaining technical documentation, runbooks, and knowledge base articles.
Network Administration: Configure, manage, and maintain network devices, including routers, switches, and firewalls (virtual or physical) as it relates to desktop-level communication protocols. Troubleshoot network connectivity issues and optimize network performance.
Hardware Support: Install, configure, and maintain computer hardware, including servers, workstations, and peripherals (virtual or physical). Diagnose and repair hardware failures. Process and track Return Merchandise Authorization (RMA) cases with hardware vendors
Software Support: Install, configure, and troubleshoot business-level software applications used both locally on company assets and on cloud-based platforms. Provide technical support for various operating systems, including Windows and MacOS, and software platforms.
Administrative Responsibilities: Log time each week in our corporate time-tracking system. Travel on occasion to support business operations. Always abide by company acknowledged policies and procedures to maintain company integrity and information security.