Systems Support Engineer (PRO) / IT Administrator

Maddox Industrial Transformer•Battle Ground, WA

9d•Onsite

About The Position

You will be responsible for supporting the technology experience of Maddox PRO employees and partners, the administration of network, surveillance, and building access control systems, and for handling both vendor management and administration of a wide-range of hardware and software. The systems you will oversee will be primarily focused on network infrastructure and IT asset management (hardware, software evaluations & implementation). Your work will enable your colleagues to perform their tasks with speed and efficiency, enabling them to launch and manage Maddox facilities and Battle Ground Hospitality Collective companies/entities, administer and level-up internal tools and workflows, and keep employees moving with first-class user support. Your hands-on, proactive approach to maintenance, your speedy responses to requests, and your ability to identify problems and engineer solutions quickly will give the team a competitive edge. You will respond to internal user support requests with the posture of a first-class customer success agent and resolve issues in a timely manner. You will provide users with access to systems, investigate and troubleshoot software and hardware failures, coordinate with external support teams and vendors, solve both documented and novel problems that arise within our various 3rd party systems, and replace faulty equipment. You will proactively ensure that all Maddox team members have the technological tools they need to be successful. You will set up new users and change access permissions as roles change. You will maintain and support a fleet of devices deployed across the business. You will ensure that networks are online and that facilities are secured by functional surveillance and access control systems. Maddox maintains a give-the-best/expect-the-best attitude. Our team is equipped with MacBook Pros, docks, multiple external monitors, iPads, and related peripherals. We have a stipend-supported BYOD mobile policy and our team uses a variety of both iOS and Android smartphones. We exclusively employ cloud-based solutions that enable our team to work from anywhere. We prefer to integrate single-focus, best-in-class SaaS products, rather than rely on all-inclusive enterprise solutions. Solutions we currently employ include: Apple MacBooks and iPads, Apple Business Manager + Mosyle MDM, Google Workspace, Slack, Ubiquiti Unifi (Network, Protect, Access, UID), RingCentral, Metabase, ProCore, Linear, Asana, Adobe products, Zapier, QuickBooks Time, Office 365, and others. You excel at delivering clear, timely communication via phone, email, and chat, with a keen eye for detail and a focused approach. You have a knack for project management and a proven track-record of successfully delivered IT projects that drive business objectives forward. You bring hands-on experience in network, surveillance, and/or door access control installation and configuration/management. You enjoy and are adept at engaging with customers of all technical backgrounds. You have a history of skillfully managing external vendor relationships to get tangible results that are aligned with key company objectives. Your ability to “read the room” ensures you provide the necessary balance of friendly courtesy and professionalism in interactions with employees and vendors at every level. Your work style prioritizes collective success over solo or “hero” efforts. You exercise strong systems thinking, and you’re a proactive self-starter. You’re comfortable and capable of triaging, researching, and resolving complex business problems across multiple contexts, including enterprise resource planning environments. You have a strong technical background, and as a fast learner, you quickly adapt to new technologies and user/business contexts.

Requirements

Project Management experience
Enterprise network design, implementation, and management experience
Delivering clear, timely communication via phone, email, and chat, with a keen eye for detail and a focused approach
A knack for project management and a proven track-record of successfully delivered IT projects that drive business objectives forward
Hands-on experience in network, surveillance, and/or door access control installation and configuration/management
Enjoy and are adept at engaging with customers of all technical backgrounds
A history of skillfully managing external vendor relationships to get tangible results that are aligned with key company objectives
Ability to “read the room” ensures you provide the necessary balance of friendly courtesy and professionalism in interactions with employees and vendors at every level
Work style prioritizes collective success over solo or “hero” efforts
Exercise strong systems thinking, and you’re a proactive self-starter
Comfortable and capable of triaging, researching, and resolving complex business problems across multiple contexts, including enterprise resource planning environments
A strong technical background, and as a fast learner, you quickly adapt to new technologies and user/business contexts
Current professional experience is required

Nice To Haves

Large-scale network and AV infrastructure design and implementation experience
ITAM experience (mobile device management, software R&D / lifecycle management)

Responsibilities

Supporting the technology experience of Maddox PRO employees and partners
Administration of network, surveillance, and building access control systems
Handling both vendor management and administration of a wide-range of hardware and software
Overseeing systems primarily focused on network infrastructure and IT asset management (hardware, software evaluations & implementation)
Responding to internal user support requests with the posture of a first-class customer success agent and resolve issues in a timely manner
Providing users with access to systems
Investigating and troubleshooting software and hardware failures
Coordinating with external support teams and vendors
Solving both documented and novel problems that arise within our various 3rd party systems
Replacing faulty equipment
Proactively ensuring that all Maddox team members have the technological tools they need to be successful
Setting up new users and change access permissions as roles change
Maintaining and supporting a fleet of devices deployed across the business
Ensuring that networks are online and that facilities are secured by functional surveillance and access control systems

Benefits

Comprehensive Full-Time Benefits
3 Weeks Paid Time Off (PTO) (and an additional week for managers, and an additional week after 5 years)
Health & Wellness: Can be taken as traditional insurance, or as cash in lieu of benefits. Benefit amounts vary based on age, family status, and eligibility, but as an example, in most circumstances, an employee with a spouse and 3 kids, would be eligible for $19,200 / year or more.
Paid paternity/maternity leave
401k with 100% match up to 8% of wages.
Paid holidays, marriage and family gifts to celebrate significant life events, and other reimbursements and voluntary benefits and coverages (such as Vision, Dental, Short Term Disability, Additional Life Insurance, Accident, etc), as eligible.

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