Systems Support Engineer 1

Illumina • San Diego, CA

3d • Onsite

About The Position

What if the work you did every day could impact the lives of people you know? Or all of humanity? At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients. Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible. Position Summary: As a Systems Support Engineer 1, you will work in a dynamic, team-oriented environment and help improve genomic analysis tools used in cutting edge research. Working within Illumina’s Systems Integration and Solutions team, you will be responsible for investigating and resolving system-level platform issues and supporting system verification and validation activities for planned platform changes.

Requirements

• Typically requires a minimum of 0-2 years of related experience with a Bachelor’s degree in Engineering or related field; or equivalent work experience.
• Basic laboratory experience
• Good data analysis skills and a logical approach to problem solving skills
• H igh degree of detail orientation and documentation
• Root cause analysis methodology and execution
• BS/MS in Bioengineering, Mechanical Engineering, Systems Engineering, Electrical Engineering, or a related engineering / scientific field OR a BS/ MS in an unrelated field with engineering/ scientific w or k experience

Nice To Haves

• Demonstrated ability to understand and successfully work across multiple disciplines such as engineering, software, and manufacturing highly desired
• Work experience in biotech or medical device field
• U nderstanding of sequencing systems and techniques helpful
• Solid communication and writing skills
• Experience with statistical analysis and data analysis programs (JMP, MATLAB, Microsoft Excel)
• Experience working in regulated environments e.g. CLIA, ISO 13485, cGMP/ cGLP , IVD

Responsibilities

• Hands-on testing and integration of systems: hardware, software, chemistry, and application components
• Use mechanical, optical, fluidics, electronics, and chemistry knowledge to troubleshoot system-level sequencing instrument issues
• Collaborate with all functions within development teams (Engineering, Chemistry Development, Consumables, Software, Field Service, Manufacturing, etc.)
• Provide product support for pre- and post-launch activities
• Perform testing and troubleshooting to gather data and make technical recommendations
• Support investigation experiments and design verification test plans
• Laboratory work requires a minimum of 80% time onsite
• Use of C onfluence, J ira, MS 365 and o ther collaborative software to aid in fleet management, allocation, issue tracking , and other laboratory administrative tasks
• Occasional travel to support instrumentation builds and troubleshooting

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level