Systems Support Engineer 1

Illumina•San Diego, CA

16d•Hybrid

About The Position

As a Systems Support Engineer 1, you will work in a dynamic, team-oriented environment and help improve genomic analysis tools used in cutting edge research. Working within Illumina’s Systems Engineering and Integration team, you will be responsible for investigating and resolving system-level platform issues and supporting system verification and validation activities for planned platform changes.

Requirements

BS/MS in Bioengineering, Mechanical Engineering, Systems Engineering, Electrical Engineering, or a related engineering / scientific field OR a BS/ MS in an unrelated field with engineering/ scientific w or k experience
Typically requires a minimum of 0-2 years of related experience with a Bachelor’s degree in Engineering or related field; or equivalent work experience.
Basic laboratory experience
Good data analysis skills and a logical approach to problem solving skills
H igh degree of detail orientation and documentation
Root cause analysis methodology and execution

Nice To Haves

Demonstrated ability to understand and successfully work across multiple disciplines such as engineering, software, and manufacturing highly desired
Work experience in biotech or medical device field
U nderstanding of sequencing systems and techniques helpful
Solid communication and writing skills
Experience with statistical analysis and data analysis programs (JMP, MATLAB, Microsoft Excel)
Experience working in regulated environments e.g. CLIA, ISO 13485, cGMP/ cGLP , IVD

Responsibilities

Hands-on testing and integration of systems: hardware, software, chemistry, and application components
Use mechanical, optical, fluidics, electronics, and chemistry knowledge to troubleshoot system-level sequencing instrument issues
Collaborate with all functions within development teams (Engineering, Chemistry Development, Consumables, Software, Field Service, Manufacturing, etc.)
Provide product support for pre- and post-launch activities
Perform testing and troubleshooting to gather data and make technical recommendations
Support investigation experiments and design verification test plans
Laboratory work requires a minimum of 80% time onsite
Use of C onfluence, J ira, MS 365 and o ther collaborative software to aid in fleet management, allocation, issue tracking , and other laboratory administrative tasks
Occasional travel to support instrumentation builds and troubleshooting