Systems Section Manager

State of Maine•Augusta, ME

About The Position

This is professional services work of a managerial nature in directing and overseeing the activities of a major section within Maine Revenue Services (MRS), Operations Division. Responsibilities focus on planning and managing the activities of a major section within the Bureau. This position will plan, develop, evaluate, and direct highly specialized tax support functions and agency operational system programs by delegating to team leaders/project managers with varying levels of authority to establish operational goals and ensure objectives of the section, division and agency are met. Supervision is exercised over a staff composed of professional, technical, and support personnel.

Requirements

Ten (10) years data processing/telecommunication system experience including at least six (6) years experience in the appropriate area of specialization and two (2) years of supervisory/ managerial experience -OR- a related Bachelors Degree and 6 years data processing/telecommunication system experience including at least four (4) years experience in the appropriate area of specialization and two (2) years of supervisory/ managerial experience -OR- a related Masters Degree and four (4) years data processing/telecommunication system experience including at least two (2) years experience in the appropriate area of specialization and two (2) years of supervisory/ managerial experience.

Nice To Haves

Preference will be given to candidates with managerial experience in the following areas: project management implementation, business process improvements, and agency statistical reporting.

Responsibilities

Manage, plan and prioritize activities of MRS Operations technical, professional and support staff.
Lead and oversee teams on system projects with high visibility and impact and with significant complexity in areas such as enterprise integration and public access in order ensure proper coordination and communication for project success.
Evaluate and review work in progress and upon completion to ensure adherence to departmental policies, program direction, and audit readiness for both federal (safeguard review) and state (IT audits) review.
Facilitate Business Process Improvement through mapping of processes, identifying inefficiencies, and redundancies with a goal of optimizing workflow.
Coordinate and confer with various agencies, vendors, and agency personnel to accomplish established processing goals and objectives.
Directly oversee and manage project leads in the execution of critical and key systems projects.
Participate in Agency budget process by forecasting budget requirements and estimates revenue to be derived from tax systems to assist in state budget preparation.
Issues Request for Proposals (RFPs), serves on vendor-selection panels, negotiates with vendors and awards contracts including the temporary services contractor. Contract administrator for multiple contracts.
Direct and participate in inter-agency projects to ensure security of MRS information, systems and assets.
Develop skills of managers/supervisors to better understand hiring practices and State of Maine contract provisions regarding staffing.
Implement and comply with human resource laws, policies, procedures and practices such as: AA/EEO, recruitment, employment, position classification, performance appraisals, training, discipline, contract administration, human resource components of security protocols of agency information security and confidentiality policies, and employee safety.

Benefits

Work-Life Balance – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($11,857.68-$13,950.24 annual value), depending on salary.
Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%.
Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value).
Retirement Plan – The State of Maine contributes 14.11% of pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.
Gym Membership Reimbursement – Improve overall health with regular exercise and receive up to $40 per month to offset this expense.
Health and Dependent Care Flexible Spending Accounts – Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.
Public Service Student Loan Forgiveness – The State of Maine is a qualified employer for this federal program.
Living Resources Program – Navigate challenging work and life situations with our employee assistance program.
Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including fathers and adoptive parents—receive forty-two (42) consecutive calendar days of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.
Voluntary Deferred Compensation – Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.
State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness.