Systems Reliability Engineer / Software Product Technical Support Intern, San Jose, CA
About The Position
Systems Reliability Engineer Intern - LOCAL applicant ONLY Hungry, Humble, Honest, with Heart. The Opportunity This is a 12-week internship with start dates beginning in May 2026, contingent on your availability. You will work in our San Jose, CA office (3 days/week) and remotely (2 days/week). Build on your studies and gain professional experience as a Systems Reliability Engineering (SRE) Intern, solving complex technical product-related problems and delivering world-class customer outcomes. As an Intern, you'll expand your technical skills and build your confidence as you experience how an industry-leading support team operates on a global scale. You will work with and learn from a team of technology specialists, including engineers certified by VMware, Cisco, Microsoft, AWS, Red Hat, and more. We hope to learn from you, too! About the Team Our Worldwide Support team delivers industry-leading customer experiences to 24,000+ happy customers in over 200 countries. Our global team includes 700+ people who deliver 24/7 technical support to our customers, enabling their success with our hybrid multi-cloud technology solutions. Through an artful blend of technical expertise, customer service, and excellent communication, we drive customer success and loyalty. We are as proud of our 97% Customer Satisfaction rating as we are of the career-building and advancement opportunities we offer our team. As our customer base expands, we’re seeking interns who share our passion for customer success. Ready for the challenge? Apply today. Your Role Work directly with customers to troubleshoot, debug, reproduce, and resolve complex technical issues. Inspire positive changes to our product through customer and partner feedback, in partnership with our engineering team. Develop and contribute to the internal and external knowledge base, and drive continuous improvement in everything we do. Collaborate with technology partners such as Lenovo, HPE, and VMware to resolve customer issues.
Requirements
- Applicants must be authorized to work in the US without requiring current or future sponsorship for an employment visa status, such as an F1, H1B, or TN visa.
- You are pursuing a bachelor’s degree from an accredited college or university located in the US with a focus on Networking and Systems Administration, Computer Information Technology, Network Technologies, Computer Science, or a related discipline.
- Experience supporting/troubleshooting of Linux, Networking, Virtualization, and Storage technologies.
- Excellent verbal and written communication skills.
Responsibilities
- Work directly with customers to troubleshoot, debug, reproduce, and resolve complex technical issues.
- Inspire positive changes to our product through customer and partner feedback, in partnership with our engineering team.
- Develop and contribute to the internal and external knowledge base, and drive continuous improvement in everything we do.
- Collaborate with technology partners such as Lenovo, HPE, and VMware to resolve customer issues.
Benefits
- Ongoing mentorship and support from your manager and team
- Specialized onboarding through our Jumpstart Training Program to get you well-versed in all things HCI (Hyperconverged Infrastructure)
- The ability to earn Nutanix Certifications
- Unique teammates and a vibrant Employee Resource Group Community
- Competitive pay, all the hardware you’ll need, and wellness days
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What This Job Offers
Career Level
Intern
Number of Employees
5,001-10,000 employees
