Systems Reliability Engineer Intern (Technical Support), Durham NC (Summer 2026)
About The Position
This is a 12-week internship with start dates beginning in May 2026, or contingent on your availability. You will work in our Durham, NC office a minimum of 3 days/week in this hybrid position. Submit your application by October 24, 2025. Build on your studies and gain professional experience as a Systems Reliability Engineering (SRE) Intern, solving complex technical product-related problems and delivering world-class customer outcomes. As an Intern, you'll expand your technical skills and build your confidence as you experience how an industry-leading support team operates on a global scale. You will work with and learn from a team of technology specialists, including engineers certified by VMware, Cisco, Microsoft, AWS, Red Hat and more. We hope to learn from you, too! Our Worldwide Support team delivers industry-leading customer experiences to 24,000+ happy customers in over 200 countries. Our global team includes 700+ people who deliver 24/7 technical support to our customers, enabling their success with our hybrid multi-cloud technology solutions. Through an artful blend of technical expertise, customer service, and excellent communications, we drive the success and devotion of our customers. We are as proud of our 97% Customer Satisfaction rating as we are of the career-building and advancement opportunities we offer our team. As our customer base grows, we're looking for interns who participate in our passion for customer success. Ready for the challenge? Apply today!
Requirements
- Applicants must be authorized to work in the US without requiring current or future sponsorship for an employment visa status, such as F1, H1B, or TN visa.
- You are pursuing an Associates OR Bachelor's degree from an accredited college or university with a focus on Networking and Systems Administration, Computer Information Technology, Network Technologies, Computer Science, or a related discipline.
- Understanding of Linux, Networking, Virtualization, and Storage technologies.
- Excellent verbal and written communication skills.
Responsibilities
- Work with our enterprise customers to provide technical engineering support and an enriching customer experience, troubleshooting and resolving complex technical issues to shape the allegiance and success of our growing customer base.
- Work directly with our customers to troubleshoot, debug, reproduce, and resolve complex technical issues.
- Inspire positive changes to our product based on customer and partner feedback in partnership with engineering.
- Develop and contribute to internal and external knowledge bases and drive continuous improvement in everything we do.
Benefits
- Ongoing mentorship and support from your manager and team
- Specialized onboarding through our Jumpstart Training Program to get you well-versed in all things HCI (Hyperconverged Infrastructure)
- The ability to earn Nutanix Certifications
- Unique teammates and a vibrant Employee Resource Group Community
- Competitive pay, all the hardware you'll need, and wellness days
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What This Job Offers
Career Level
Intern
Industry
Publishing Industries
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
