SYSTEMS PROJECT ANALYST

State of Florida

1d•Onsite

About The Position

This internal advertisement is for a Career Service position located at Polk Correctional Institution in the Office of Information Technology. The mission of the Office of Technology in the Florida Department of Corrections (FDC) is to provide innovative, reliable, and secure technology solutions that support the Department's operations and strategic goals. This position is not a telework position and is required to report to the FDC office in the area it serves.

Requirements

Must be currently employed with the Florida Department of Corrections.
Must possess a high school diploma or its equivalent.
Must possess a valid driver’s license.

Nice To Haves

Knowledge of accounting programs installation, support, and maintenance.
Knowledge of Windows OS, Windows Server, Konica Bizhub printers/scanners, barcode scanners and software.
Ability to analyze and repair issues with Android and Apple phones.
Ability to analyze and repair end user issues with wired and wireless networks.
Ability to support Conference Systems, including Television, Video, and Audio equipment, and associated software.

Responsibilities

Analyzes, tests, and maintains new and existing Windows based systems, printers, scanners, monitors, external drives, cell phones, and all other FDC approved devices for end users.
Troubleshoots and conducts analysis of issues pertaining to end user devices and applications. Determine the best approach to process, store, and retrieve information.
Performs as a Team Lead and assists other technicians with analyzing and repairing end user issues with hardware and software. Develops processes for installation and repair of systems. Assists with the installation of computer programs, components, peripheral devices, and/or system software.
Writes documentation for applications, installations, and system repairs for other technicians. This includes developing diagrams, flowcharts, Use Cases, workflows, etc. Assists users with writing application documentation to be used as training documents for end users.
Assists in training users on new and existing applications and hardware. Assists with troubleshooting application and hardware problems and answering user-related help calls.
Assists in the evolution of new technology products and makes recommendation on technology standards for multiple hardware and operating system platforms. Assists in complex analysis, conducting studies, and designing technology solutions involving multiple hardware, software, and network platforms. Evaluates and recommends software or custom written applications when requested.
Prepares system plans, reports on recommendations, and information technology requirement specifications as requested.

Benefits

Paid vacation, sick leave, and holidays.
Comprehensive health insurance and life insurance with accidental death and dismemberment benefits.
Supplemental Dental, Vision, Life, Disability and Hospitalization insurance.
Tuition-Free college courses.
Retirement Plans with the Florida Retirement System:
Pension Plan (Traditional Retirement Pension Plan)
Investment Plan (401(K)-Type Retirement Plan)
Deferred Retirement Option Program (Drop)
Deferred Compensation
Recently Retired? Beginning July 1, 2024, there is no longer a reemployment limitation; beginning with the 7th calendar month from the member's distribution date, there are no restrictions on working for an FRS employer. You will not be required to repay any prior distributions, and you may continue receiving distributions from the Investment Plan or Pension Plan without interruption.