Systems Operations & Admin, AVP

State Street•Burlington, MA

1d•$90,000 - $157,500

About The Position

What are we looking for Provide Functional application support to CRD customers in the Fixed Income, Derivative & Portfolio Management workspace space. Why this job is important to us The team you will be joining is a part of Charles River Development (or CRD), that became a part of State Street in 2018. CRD helps create enterprise investment management software solutions for large institutions in the areas of institutional investment, wealth management and hedge funds. Together we have created the first open front-to-back platform - State Street Alpha, that was launched in 2019. What you will be responsible for Respond to requests for technical assistance via phone, email or in person (remotely or on-site). Diagnose software issues and recommend the appropriate solution. Analyze problems, answer questions and provide training related to the software. Identify and test workarounds for bugs or deficiencies in the software. Research issues dealing with third party software. Educate customers on the methodologies and functionality provided by CRIMS. Advise on the best practices regarding the implementation and operation of Charles River solutions and services. Follow a standard set of procedures and methods when responding to customer requests or inquiries. Conduct research on questions and issues using available information resources and other product specialists. Contribute to the continuous enhancement and improvement of support processes and methods Successfully handle “sensitive” issue related situations that affect the perception of how CRD resolves customer problems Manage special projects as required Keep a detailed log of all customer interactions and prepare resolution reports for issues reported by the customer. Contribute to software quality by clearly communicating defects to Client Support and Product Management.

Requirements

Bachelor’s Degree in technical fields such as Finance, Economics, Financial Engineering, Mathematical Finance or another relevant field
Hands on Experience with Advanced Fixed Income Instruments & Derivative products knowledge is mandatory
Thorough understanding of Trade Life Cycle and System Development Life Cycle
Experience in the Charles River application or any OMS/EMS is preferred
Prior trading support, Middle and Back Office Operations, Fund Accounting or Trading experience is highly preferred
Advanced knowledge of Fixed Income, Derivative and Equity financial instruments
Strong communication and interpersonal skills, written and oral; confident in interaction with senior stakeholders
Strong analytical skills including process analysis
Very strong interest in the underlying detail of the analysis is a must
Demonstrate excellent process and project management skills
Ability to organize, prioritize, balance key tasks and manage time effectively
Comfortable facilitating project working groups and possesses strong data gathering skills
Must be customer driven, could work within a team environment, and be focused on providing a high quality of service to the customer
5-8 years’ overall work experience in the world of Financial Technology or Investment Banking or Capital Markets
Intermediate to Advanced SQL skills

Nice To Haves

MBA or CFA or FRM is preferable
An advanced degree or industry certification such as the CFA is a strong plus

Responsibilities

Respond to requests for technical assistance via phone, email or in person (remotely or on-site)
Diagnose software issues and recommend the appropriate solution
Analyze problems, answer questions and provide training related to the software
Identify and test workarounds for bugs or deficiencies in the software
Research issues dealing with third party software
Educate customers on the methodologies and functionality provided by CRIMS
Advise on the best practices regarding the implementation and operation of Charles River solutions and services
Follow a standard set of procedures and methods when responding to customer requests or inquiries
Conduct research on questions and issues using available information resources and other product specialists
Contribute to the continuous enhancement and improvement of support processes and methods
Successfully handle “sensitive” issue related situations that affect the perception of how CRD resolves customer problems
Manage special projects as required
Keep a detailed log of all customer interactions and prepare resolution reports for issues reported by the customer
Contribute to software quality by clearly communicating defects to Client Support and Product Management