Systems Operation Control (SOC) Duty Manager
About The Position
We’re not your average airline. We’re agile, resilient, and full of unique opportunity. Here, you can grow as part of an ambitious team that safely and collectively supports each other, our travelers, and our community. Together, we're making travel more attainable. With more than 40 years of Minnesota roots, we're a unique hybrid low-cost carrier offering diverse services including scheduled flights to destinations across the U.S., Canada, Central America, and the Caribbean, as well as charter and cargo operations around the world. At Sun Country, you'll be part of a growing airline, and an enthusiastic team focused on connecting our community with their favorite people and places. Sun Country Airlines provides the resources and support our employees need to succeed.
Requirements
- 3-5 years of airline operations experience
- Previous SOC experience (Duty Manager, Dispatcher, Crew Schedule Supervisor)
- Excellent communication skills, both verbal and written
- Ability to work effectively with minimal supervision in stressful situations
- Superior multi-tasking skills
- Proficiency in Microsoft Office
- Ability to work effectively in a team environment
Nice To Haves
- Bachelor’s degree in related field
Responsibilities
- Proactively and effectively manage the daily flight operations within the System Operations Control Center to ensure the daily operations are conducted in the most efficient manner, while ensuring safety and compliance requirements and customer satisfaction.
- Maximize utilization of our fleet and synergistic lines of business by coordinating with Crew Services, Dispatch, Maintenance Control, Maintenance Planning, Charters, and other stakeholders on cancellations, consolidations, special stops, delays, ferry flights, and other matters of day-to-day operations.
- Provide the tactical operational oversight necessary to achieve company determined safety, on time performance, and customer satisfaction goals.
- Monitor the short-term schedule to verify that the aircraft are routed in an efficient and effective manner based on route requirements and technical operation’s needs.
- Develop and implement disruption recovery plans during abnormal operations and delay situations, which are focused on safety, customer needs, and customer satisfaction.
- Process daily operation reports.
- Ensure compliance with all delay checklists.
- Communicate and coordinate operational irregularities to appropriate departments.
- Facilitate daily and irregular operation calls when appropriate.
- Seek availability of carriers to provide sub-service when necessary; updates and maintains sub-service database.
- Assist sales with flight times, performance, aircraft/crew routings, flight numbering, and customer contact and flight coordination.
- Primary liaison to charter operators and government agencies regarding aircraft delays.
- Demonstrate solid leadership skills in a fast-paced environment by remaining focused, calm, and even-tempered.
- Any other duties assigned by management.
Benefits
- Comprehensive benefit package including dental and vision PPO and high-deductible health plans
- Health savings accounts (HSA and FSA)
- Dependent Care
- Starting day one free standby and discounted travel privileges for employees, family, & friends
- 401(k) match
- Paid Time Off
- Paid holidays
- Life and AD&D Insurance
- Employee Assistance Program including counseling for employees and their family
- Fitness incentive and Stop Smoking Support
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What This Job Offers
Job Type
Full-time
Career Level
Manager
