Systems Manager

Chime Financial, Inc

9h•$112,000 - $155,000•Hybrid

About The Position

We are hiring a Program Manager to join our Systems Enablement team within OMX Operations. As our CCaaS Program Manager, you will lead the governance, lifecycle, and operational extensibility of our contact center platform as we modernize our ecosystem. This is not just a delivery role — it’s a foundational one. You’ll help ensure our CCaaS ecosystem (routing, telephony, omnichannel, and integrations) is implemented responsibly, supported reliably, and built to scale with strong governance guardrails. You’ll sit at the intersection of Operations, Product, Engineering, and vendors to make sure what we build today can be sustained and scaled tomorrow. The base salary offered for this role and level of experience will begin at $112,000.00 and up to $155,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

Requirements

5+ years of experience leading large-scale technology or contact center transformation programs (CCaaS, CRM, or routing platforms preferred)
Hands-on experience implementing or managing modern CCaaS platforms (e.g., Genesys Cloud, NICE, CXOne, Salesforce, or similar), with a strong understanding of routing, telephony, and omnichannel workflows
Experience in building and maintaining contact center solutions, and comfort communicating the business case for change decisions and long-term value for investment
Demonstrated success building governance frameworks that balance agility with compliance, reliability, and scale
Experience translating technical solutions into clear business outcomes for operational and executive audiences
Strong program management fundamentals - risk management, dependency tracking, stakeholder alignment, and executive-ready reporting
A systems mindset: you think beyond “launch” and focus on lifecycle, sustainability, documentation, and shared ownership
Adept at leveraging AI-powered tools and platforms for personal and professional use, and to act as a champion for AI adoption across teams

Responsibilities

Lead governance and lifecycle management for our CCaaS platform, ensuring clear standards for onboarding, integrations, support, and change management
Partner cross-functionally across OMX, Engineering, Product, Trust & Safety, and vendors to deliver routing, telephony, and omnichannel initiatives in alignment with project milestones
Translate business and operational needs into scalable program plans - balancing reliability today with extensibility for future automation and AI
Establish and maintain program-level controls: timelines, risk management, dependency mapping, executive reporting, and compliance alignment
Drive responsible onboarding of new tools and integrations into the contact center ecosystem, defining what “good” looks like from intake through sustainment
Build and document governance guardrails that reduce single-threaded ownership and enable shared support models across Systems Enablement
Champion operational readiness for us to sustain and scale by ensuring monitoring, documentation, knowledge transfer, and post-launch support models are in place before implementation milestones

Benefits

Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. Whether you’re coming in regularly or are part of our fully remote program, you’ll stay engaged with your work and teammates.
In-office perks including backup child, elder, and/or pet care, plus a subsidized commuter benefit to support your regular commute
Competitive salary based on experience
401k match plus great medical, dental, vision, life, and disability benefits
Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off
1% of your time off to support local community organizations of your choice
Annual wellness stipend to use towards eligible wellness related expenses
Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress