Systems Engineer – Web & Infrastructure (IIS/PKI)

U.S. Bank • Knoxville, TN

23h • Onsite

About The Position

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description This position is not eligible for visa sponsorship. Location expectations: This role requires working from a U.S. Bank location three (3) or more days per week. U.S. Bank is searching for a Systems Engineer who can support and troubleshoot web‑facing and internal server infrastructure, with a strong emphasis on web server administration and the digital certificates that secure those systems. This role is focused on maintaining the reliability of web platforms and APIs by owning server‑side issues, resolving production outages, and supporting certificate installations and renewals that impact availability and security. The ideal candidate brings hands‑on experience in system administration with exposure to web environments such as IIS and/or Apache and is comfortable working directly with application and infrastructure teams. While the team manages PKI and certificates, this is not a pure PKI or security role—it is a systems‑focused, operational position best suited for someone who enjoys hands‑on troubleshooting, steady system ownership, and contributing to automation efforts that reduce manual certificate lifecycle work.

Requirements

• Hands-on web administration experience: IIS strongly preferred Apache or Linux-based web environments acceptable
• Windows Server system administration experience
• Experience troubleshooting web application or server-side issues in production environments
• Familiarity with TLS/SSL and digital certificates, including installation or renewal on servers
• Scripting or automation experience, particularly PowerShell
• Prior IT-focused help desk or escalation experience, especially infrastructure- or OS-related support
• Comfort working directly with both technical teams and non-technical stakeholders
• Strong troubleshooting mindset with the ability to own issues end-to-end

Nice To Haves

• Exposure to PKI concepts (formal PKI experience is a plus but not required)

Responsibilities

• Administer, support, and troubleshoot web server environments, primarily IIS, with Apache/Linux exposure acceptable
• Own and resolve production web application incidents, including server configuration and certificate-related outages
• Perform hands-on Windows systems administration, including: Server builds, configuration, and maintenance OS patching and troubleshooting Core infrastructure services (e.g., Active Directory–related support as needed)
• Support the installation, renewal, and troubleshooting of digital certificates used by web servers, APIs, and internal systems
• Act as a technical escalation point for certificate owners and application teams experiencing web or TLS-related issues
• Contribute to automation initiatives that reduce manual certificate lifecycle work (e.g., PowerShell scripting, APIs)
• Document troubleshooting steps, operational procedures, and best practices
• Collaborate with infrastructure, application, and business teams to ensure secure and reliable web services

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees