Systems Engineer – Web & Infrastructure (IIS/PKI)

U.S. Bank National Association•Knoxville, TN

23h•Onsite

About The Position

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description This position is not eligible for visa sponsorship. Location expectations: This role requires working from a U.S. Bank location three (3) or more days per week. U.S. Bank is searching for a Systems Engineer who can support and troubleshoot web‑facing and internal server infrastructure, with a strong emphasis on web server administration and the digital certificates that secure those systems. This role is focused on maintaining the reliability of web platforms and APIs by owning server‑side issues, resolving production outages, and supporting certificate installations and renewals that impact availability and security. The ideal candidate brings hands‑on experience in system administration with exposure to web environments such as IIS and/or Apache and is comfortable working directly with application and infrastructure teams. While the team manages PKI and certificates, this is not a pure PKI or security role—it is a systems‑focused, operational position best suited for someone who enjoys hands‑on troubleshooting, steady system ownership, and contributing to automation efforts that reduce manual certificate lifecycle work.

Requirements

Hands-on web administration experience:
Windows Server system administration experience
Experience troubleshooting web application or server-side issues in production environments
Familiarity with TLS/SSL and digital certificates, including installation or renewal on servers
Scripting or automation experience, particularly PowerShell
Prior IT-focused help desk or escalation experience, especially infrastructure- or OS-related support
Comfort working directly with both technical teams and non-technical stakeholders
Strong troubleshooting mindset with the ability to own issues end-to-end

Nice To Haves

IIS strongly preferred
Apache or Linux-based web environments acceptable
Exposure to PKI concepts (formal PKI experience is a plus but not required)

Responsibilities

Administer, support, and troubleshoot web server environments, primarily IIS, with Apache/Linux exposure acceptable
Own and resolve production web application incidents, including server configuration and certificate-related outages
Perform hands-on Windows systems administration, including: Server builds, configuration, and maintenance OS patching and troubleshooting Core infrastructure services (e.g., Active Directory–related support as needed)
Support the installation, renewal, and troubleshooting of digital certificates used by web servers, APIs, and internal systems
Act as a technical escalation point for certificate owners and application teams experiencing web or TLS-related issues
Contribute to automation initiatives that reduce manual certificate lifecycle work (e.g., PowerShell scripting, APIs)
Document troubleshooting steps, operational procedures, and best practices
Collaborate with infrastructure, application, and business teams to ensure secure and reliable web services

Benefits

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume