Systems Engineer, Jira Service Desk Consolidation and UX Modernization - Fully Cleared

Intelliforce-IT Solutions Group • Annapolis Junction, MD

20d • $194,000 - $250,000

About The Position

At Intelliforce, you build mission support systems that teams rely on every day. In this role, you will streamline how users request help and how the organization delivers it. You will turn scattered service desks into one clean, unified customer experience.

Schedule and Work Details Location: NBP 135 Schedule: 40 hours per week, day shift Telework: Up to 16 hours per week Clearance: Active Top Secret Clearance with Full Scope Polygraph (required). We do not sponsor clearances. Citizenship: Must be a U.S. Citizen. We cannot sponsor visas.

Requirements

• Active Top Secret Clearance with Full Scope Polygraph (required).
• Must be a U.S. Citizen.
• Twenty years of experience as a Systems Engineer on programs of similar scope, type, and complexity.
• Bachelor’s degree in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline from an accredited college or university.
• Five years of additional Systems Engineering experience may substitute for the degree.
• Linux CLI and Linux tools experience.
• Extensive Jira Service Desk configuration, administration, and customization experience.
• UI and UX design and development experience using relevant tools and frameworks.
• API integration and scripting experience using Bash and Python.
• Strong written and verbal communication skills, strong attention to detail.
• Atlassian tool suite experience, Jira and Confluence.

Nice To Haves

• Agile software development or project delivery experience.
• Git source control experience.

Responsibilities

• Consolidate multiple Jira Service Desk instances into one unified service portal.
• Design workflows, forms, queues, SLAs, and automations that improve response and routing.
• Partner with stakeholders to capture requirements and map current processes.
• Integrate Jira Service Desk with APIs and scripts to reduce manual steps.
• Document configurations, standards, and operating procedures in Confluence.
• Support Linux based environments tied to the HPC mission.

Benefits

• Ample PTO to rest and recharge—plus all federal holidays and your birthday off, just because.
• Multiple medical plan options , including ones with zero deductible or premium for employees.
• Generous 401(k) with immediate vesting—because your future matters now.
• Exciting bonus opportunities , from profit sharing to quarterly awards and President’s Club recognition.
• A culture of collaboration, connection, and fun, with regular team activities that go beyond the work.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level