Systems Engineer II

Consumer Direct Care Network • Missoula, MT

8d • Hybrid

About The Position

As a Systems Engineer II, you will design, develop, and implement systems infrastructure, including hardware and software. You will support and maintain the organization's environment while also managing special projects related to new technology implementations.

Requirements

• Minimum 3 years of IT Systems Engineering experience in a Microsoft environment
• Associate Degree in Information Technology or equivalent experience
• Expert-level knowledge in at least three of the following: Exchange Server/Exchange Online, Skype for Business, Windows Server, IIS, System Center, SQL Server, Azure, system/network monitoring, and SharePoint
• Successfully pass background screening
• Flexible to work extended/off-hours as needed; remote employees must have their own reliable internet

Responsibilities

• Apply advanced problem-solving and decision-making skills while following security best practices, access controls, and all applicable legal, regulatory, and organizational policies
• Maintain the skills and knowledge needed to coordinate workflow, prioritize and multitask effectively, and deliver high-quality customer service through clear written and verbal communication
• Establish, configure, test, maintain, and monitor operating systems, servers, networking, application software, and system management tools
• Manage server patching schedules, vulnerability remediation, software license assignment, and mobile device management (MDM) platforms
• Monitor system and network performance, identify and resolve infrastructure alerts, and provide resource allocation recommendations to the Infrastructure Manager
• Plan and implement system automation and efficiency improvements, including cost analysis procedures
• Promptly respond to and resolve incidents and service requests within agreed-upon timeframes
• Create, maintain, and standardize technical documentation, processes, and procedures
• Monitor project deliverables and ensure timely completion of assigned initiatives
• Support professional development through peer mentoring and training in clear, non-technical language
• Participate in on-call rotation, perform after-hours work for system upgrades or outages, and travel up to 10 percent to remote offices, data centers, and headquarters in Missoula, Montana
• Perform other duties as assigned

Benefits

• Medical, Dental, and Vision Insurance
• Vacation accrued at 3.07 hours per pay period to use when accrued
• Two Paid Floating Holidays
• Nine Paid Federal Holidays
• Paid Safe Sick Time accrued at 1 hour per 30 worked to use when accrued
• Instant Earnings Option
• 401(k) Retirement plan & company match
• Company-Paid Life Insurance
• Supplemental Life, Accident, Critical Illness, and Hospital benefits
• Short and Long-Term Disability
• Paid Parental Leave
• Flexible Spending Account
• Employee Assistance Program
• Pet Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees