Systems Engineer II

ISG Technology•Overland Park, KS

About The Position

Job Summary: Responsible for the execution of projects and break/fix support across System/Platforms disciplines. The Systems Engineer II will provide broad technical expertise across all disciplines mentioned. Project execution will be overseen by Product and Practice Leads. The role requires a comfort level of communicating professionally across different internal and external organization levels. Primary working relationships with the Sales, Service Delivery, and other groups within ISG, as well as interacting directly with ISG customers. This role also has working relationships with vendors that ISG partners with, to ensure that the team stays current with new vendor technologies and capabilities.

Requirements

Bachelor’s Degree, or Associate’s Degree with equivalent experience required.
Minimum of 4-6 years of experience work with systems environments required.
Experience working with standard sales methodologies and supporting tools and applications required.
Implements and maintains systems environments, including but not limited to:
Competent in the following technologies:
Virtualization
Server/compute
Storage
Backup and Replication / BC/DR
Microsoft Stack
Security
Competent with Visio
Hold and maintain a valid driver’s license; driving record must meet the criteria of ISG’s insurance carrier for acceptance of coverage.

Nice To Haves

Previous leadership experience preferred.

Responsibilities

Ability to create and implement detailed action plans.
Complete ConnectWise data entry in an accurate and timely fashion.
Work both independently and as a member of a team for project execution.
Collaborate with Senior Systems Engineers and Lead Systems Engineers to provide solutions to challenging problems.
Participate in team training programs in order to maintain standards of the team.
Participate in rotation of after hours on call support.
Ability to communicate and present objectives verbally and in writing to a variety of audiences.
Ability to work independently in a self-directed manner and collaboratively as a team leader or member.
Support the company by completing other job duties as assigned.
Successfully execute implementation projects for all sizes of ISG customers.
Provide technical expertise across a broad range of solutions and products.
Provide pre-sales technical support to pre-sales team as needed.
Provide technical guidance on scopes of work as needed, create/present project handoff technical documentation and create/maintain client documentation.
Ability to manage and prioritize complex, changing workloads in a challenging technical environment.
Provide break/fix support to ISG customers.
Attend client opportunity meetings as a technical engineer.
Develop and maintain positive relationships with vendors and keep current on technology products.
Travel to client sites and/or data center sites may be required, approximately 50%.