Systems Engineer II

University of Rochester•Lanesborough, MA

16d

About The Position

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. Shares responsibility for management and administration of on-premises and cloud-based infrastructure services, including virtual infrastructure, operating systems, storage, maintenance and security patching, backup and disaster recovery preparedness and performance monitoring. Responsible for orchestrating and performing automated tasks. Designs and performs setup and maintenance of a continuous infrastructure integration stack, including source control, build servers, automated testing, automated monitoring and solution deployment.

Requirements

High School diploma or GED equivalent
5 years of related experience required
Expertise with virtualization technology and cloud providers such as Amazon Web Services and Microsoft Azure required
Knowledge of server hardware and storage array networks required
Excellent verbal and written communications skills and exemplary speaking and presentation skills, as well as the ability to interact with all levels of staff, as appropriate, to communicate, and to process communications from others on technical change required
Ability to present technology in non-technical terms and recognize the extent to which a given audience requires this. required
Ability to provide on-call support as required, as well as ability to perform after-hours and weekend maintenance and implementation activities required
Ability to travel to and from Data Center facilities. required

Nice To Haves

Bachelor's degree preferred
Or equivalent combination of education and experience
Experience in higher education or healthcare environment preferred
Strong scripting skills preferred
Expertise with server operating systems and orchestration and automation tools preferred

Responsibilities

Prepares use case requirements, designs solutions and deploys on-premises or cloud-based infrastructure.
Demonstrates advanced knowledge of on-premises virtual infrastructure, specifically in clustered high availability environments.
Integrates on-premises solutions with cloud solutions.
Automates and deploys solutions hosted on both cloud services and on-premises infrastructure.
Independently completes proactive performance monitoring, analysis, alerting, reporting, and tuning.
Independently completes capacity analyses and provision solutions.
Completes maintenance activities, including deploying patches and ensuring firmware and software are up to date.
Independently completes incident and problem analysis reports, resolves and completes follow-up tasks to ensure platform stability. Escalates when appropriate.
Performs and advises others on implementation and maintenance activities during business hours, as well as outside of business hours. Serves in 24-hour on-call rotations when scheduled. Escalates the most consequential issues.
Maintains an interoperability matrix to ensure cross-vendor compatibility.
Creates and reviews technical documentation, including solution designs and reference guides.
Evaluates new products and services that enhance the delivery of infrastructure services.
Prepares necessary paperwork and documentation to ensure conformance to University standards and procedures.
Maintains a broad knowledge of technology, equipment, and/or systems.
Other duties as assigned.