Systems Engineer II

Centene Corporation•New York, NY

About The Position

You could be the one who changes everything for our 28 million members by using technology to improve health outcomes around the world. As a diversified, national organization, Centene's technology professionals have access to competitive benefits including a fresh perspective on workplace flexibility. Position Purpose: The Systems Engineer II of DEX (Digital Employee Experience) is responsible for ensuring the optimization of the organization’s Digital Employee Experience solutions. System Engineer II is also responsible for managing incident escalations and resolving solution outages to minimize business disruption and maximize productivity. Work as part of a team to support peers in troubleshooting endpoint related incidents and outages. Work closely with peer endpoint teams on root cause analysis of endpoint issues and build long-term preventive solutions. Provide occasional after-hours support to critical issues and outages. Implement the DEX Strategy that drives continuous improvements of end user computing experience. Support planned and unplanned reporting efforts on status updates to leadership. Coordinate problem and incident management with 3rd party vendors. Performs other duties as assigned. Complies with all policies and standards.

Requirements

A Bachelor's degree in a quantitative or business field (e.g., statistics, mathematics, engineering, computer science) and requires 2 – 4 years of related experience. Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position.
Certifications in Agile (e.g., Scrum Master, Product Owner) or IT Service Management (e.g., ITIL).
Experience with additional End User Technology solutions (e.g., Microsoft Endpoint Manager, ServiceNow, Cloud Computing, Group Policy, InTune, etc).
Hands-on PowerShell development.
Proven track record of driving DEX improvements and measurable business outcomes.
Experienced with Nexthink to; investigate system issues and trends, build dashboards, develop remote actions, etc.
Intermediate - Seeks to acquire knowledge in area of specialty
Intermediate - Ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions
Intermediate - Ability to work independently

Nice To Haves

Nexthink Certified (NQL, Troubleshooting Fundamentals, DEX Optimization, Content Management, Application Experience, etc) preferred

Responsibilities

Managing incident escalations and resolving solution outages to minimize business disruption and maximize productivity.
Work as part of a team to support peers in troubleshooting endpoint related incidents and outages.
Work closely with peer endpoint teams on root cause analysis of endpoint issues and build long-term preventive solutions.
Provide occasional after-hours support to critical issues and outages.
Implement the DEX Strategy that drives continuous improvements of end user computing experience.
Support planned and unplanned reporting efforts on status updates to leadership.
Coordinate problem and incident management with 3rd party vendors.
Performs other duties as assigned.
Complies with all policies and standards.