Systems Engineer II VDI

Agile Defense•Pocatello, ID

About The Position

At Agile Defense we know that action defines the outcome and new challenges require new solutions. That’s why we always look to the future and embrace change with an unmovable spirit and the courage to build for what comes next. Our vision is to bring adaptive innovation to support our nation's most important missions through the seamless integration of advanced technologies, elite minds, and unparalleled agility—leveraging a foundation of speed, flexibility, and ingenuity to strengthen and protect our nation’s vital interests. Requisition #: 1298 Job Title: Systems Engineer II VDI Location: Pocatello, ID, Clarksburg, WV, Huntsville, AL Clearance Level: TS/SCI and ability to achieve and maintain a CI Polygraph SUMMARY The Contractor will be responsible for the engineering, deployment, and maintenance of Virtual Desktop Infrastructure (VDI) systems within the FBI. This includes supporting predominantly Omnissa Horizon (formerly VMware Horizon) and some Citrix Virtual Apps and Desktops environments.

Requirements

Minimum of 6 years in designing and implementing virtual desktop, application, and server platforms.
Bachelor's degree preferred

Nice To Haves

Virtualization Platforms: Omnissa Horizon, Citrix Virtual Apps and Desktops, VMware vSphere, Hyper-V
Storage Infrastructure: vSAN, Fibre Channel, NFS
Management Tools: MECM, MSCSP, Microsoft Office Suite
Scripting & Automation: Scripting (PowerShell, Python, etc) for provisioning, IaC orchestration, and system efficiency
Directory Services: Active Directory, GPO Management
Certifications - VMware Certified Professional 6 – Desktop and Mobility (VCP6-DTM), Citrix Certified Associate – Virtualization (CCA-V), Nutanix Platform Professional (NPP)
Other: Load Balancers, Microsoft SQL, Application Virtualization

Responsibilities

VDI Design & Implementation
Design and deploy VDI solutions, including planning, requirements analysis, implementation, training, and ongoing support.
Engineer and maintain Microsoft OS baseline images for FBI endpoints, ensuring compliance with DISA STIG and FBI security standards.
Support mixed Windows and Linux environments.
System Engineering & Support
Support server virtualization technologies (e.g., VMware, Hyper-V).
Maintain and update system documentation, including inventory, patch levels, and configuration details.
Provide 3rd-level support and timely problem resolution.
Automation & Optimization
Develop and maintain automation scripts to streamline provisioning, patching, and maintenance.
Implement orchestration tools to enhance deployment speed, standardization, and user experience.
Monitor and optimize system and application performance, identifying and resolving bottlenecks.
Security & Compliance
Ensure systems meet performance, security, availability, and user experience requirements.
Maintain backup, recovery, and redundancy strategies.
Assist with system accreditation and continuous monitoring.
Collaboration & Documentation
Liaise with vendors and internal IT teams for issue resolution.
Provide real-time system performance dashboards and reporting.
Author Tier 1 and Tier 2 support documentation and FAQs.
Conduct knowledge transfer and training for government staff using industry best practices.