Systems Design/Architecture Engineer – Sales & Post‑Sales Platforms

Adobe•San Jose, CA

About The Position

The Opportunity Adobe IT’s Customer Experience Orchestration Architecture team is seeking a Solution Architect to drive the Sales and Post‑Sales platform roadmap across enterprise, mid-market, partner, and M&A integrations. Design and architect AI‑enabled solutions on the Microsoft Dynamics CRM platform, integrating cloud and on‑prem systems, while providing architectural leadership toward the North Star vision. Champion an AI-first approach in designing capabilities — including GenAI, agentic automation and ML—leveraging best-of-breed vendor and custom solutions. Collaborate with architects and engineering teams to drive an architecture‑first approach, influence technical decisions, and lead simplification through automation, reduced technical debt, and an AI‑first mindset. The Challenge Lead discussions with internal product and business teams and external Systems Integrators to build modern AI-capable Sales and Post Sales platforms using Microsoft Dynamics Sales CRM and a mix of SaaS, cloud, and on-prem systems. Design AI-centered solutions covering Microsoft Dynamics 365 applications (Sales, Service, Operations), AWS services such as Bedrock, and platforms independent of specific vendors. Present at architecture review boards, accelerating approvals with clear documentation. Partner with Engineering and Product teams to drive execution and roadmap alignment that contributes to delivering business value Accelerate innovation through rapid prototyping and proof-of-concepts. Mentor junior architects and engineers, encouraging a culture of technical excellence. Set technical direction for implementations, defining architecture standards and governance frameworks. Stay ahead of new technologies, translating capabilities into business value.

Requirements

Over 10 years of experience as a solution architect, effectively delivering global-scale Sales and Post-Sales solutions.
Significant experience with Microsoft Dynamics 365 modules (Sales, Service, Operations) or similar platforms.
Deep expertise in integration architecture, including API-first principles, event-driven architectures, enterprise security, resiliency, observability, and cost-optimized system build.
Practical experience with Microsoft Power Platform and Copilot ecosystem.
Demonstrable experience using Generative and Agentic AI to improve sales and post‑sales workflows through assist, recommendations, automation, and responsible human‑in‑the-loop development.
Ability to analyze business requirements and translate them into effective architecture and build solutions.
Proficiency in Python or C#/.NET, JavaScript/TypeScript, and enterprise integration technologies.
Familiarity with modern application frameworks and platforms used to build scalable, cloud-native enterprise solutions.
Experience working with geographically distributed Agile Scrum teams.

Responsibilities

Drive the Sales and Post‑Sales platform roadmap across enterprise, mid-market, partner, and M&A integrations.
Design and architect AI‑enabled solutions on the Microsoft Dynamics CRM platform, integrating cloud and on‑prem systems, while providing architectural leadership toward the North Star vision.
Champion an AI-first approach in designing capabilities — including GenAI, agentic automation and ML—leveraging best-of-breed vendor and custom solutions.
Collaborate with architects and engineering teams to drive an architecture‑first approach, influence technical decisions, and lead simplification through automation, reduced technical debt, and an AI‑first mindset.
Lead discussions with internal product and business teams and external Systems Integrators to build modern AI-capable Sales and Post Sales platforms using Microsoft Dynamics Sales CRM and a mix of SaaS, cloud, and on-prem systems.
Design AI-centered solutions covering Microsoft Dynamics 365 applications (Sales, Service, Operations), AWS services such as Bedrock, and platforms independent of specific vendors.
Present at architecture review boards, accelerating approvals with clear documentation.
Partner with Engineering and Product teams to drive execution and roadmap alignment that contributes to delivering business value
Accelerate innovation through rapid prototyping and proof-of-concepts.
Mentor junior architects and engineers, encouraging a culture of technical excellence.
Set technical direction for implementations, defining architecture standards and governance frameworks.
Stay ahead of new technologies, translating capabilities into business value.