Systems Control Center (SCC) Night Shift Operator
About The Position
Facilities Management (FM) at the University of Virginia is seeking a Systems Control Center (SCC) Night Shift Operator to join our 24/7 operations team. The SCC plays a critical role in monitoring and maintaining the integrity of essential systems across Academic and UVA Health facilities. This position supports the university's physical infrastructure and engineering systems, ensuring facilities remain safe, functional, and aligned with operational needs. It is a hands-on role with opportunities to grow through additional training and experience. Applicants must have the ability to work the scheduled hours of 11:00 PM - 7:00 AM on rotating days, to include a minimum of two weekends per month. This schedule is eligible for shift differential. Responsibilities: Monitor Building Automation (BAS), fire and life safety, HVAC, energy management, and other mission-critical systems. Notify and coordinate with internal and external responders using multiple communication platforms. Apply sound judgment and decision-making in both emergent and routine situations. Receive, prioritize, and facilitate resolution of service requests from customers and the organization. Collaborate with peers, senior operators, supervisors, and the Systems Control Manager on complex issues. In addition to the above job responsibilities, other duties may be assigned.
Requirements
- High school diploma or equivalent. A minimum of two [2] years of technical experience may be considered in lieu of diploma or equivalent.
- A minimum of (2) years of experience analyzing and troubleshooting technical systems.
- Prior work experience in a customer service orientated environment is essential.
- Excellent interpersonal, written, and verbal communication skills with customers and colleagues is essential.
Nice To Haves
- Associate's degree in a technical field.
- Ability to read and understand system graphics and block diagrams highly preferred
- Proficiency with Microsoft Office highly preferred.
- Two [2] years of experience troubleshooting in a technical field and one [1] year of professional experience.
- Applicants with experience with Metasys, WebCtrl, or other Building Automation Systems are strongly encouraged to apply.
Responsibilities
- Monitor Building Automation (BAS), fire and life safety, HVAC, energy management, and other mission-critical systems.
- Notify and coordinate with internal and external responders using multiple communication platforms.
- Apply sound judgment and decision-making in both emergent and routine situations.
- Receive, prioritize, and facilitate resolution of service requests from customers and the organization.
- Collaborate with peers, senior operators, supervisors, and the Systems Control Manager on complex issues.
Benefits
- 22 days of paid time off, increasing with service
- 13+ paid holidays each year, in addition to paid time off
- Parental and Community Service Leave
- Health plan with options to meet healthcare and financial needs
- Retirement through the Virginia Retirement System
- Tuition and professional development benefits
- Employee wellness program featuring activities to earn up to $500/year
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
