Systems B777-9 EIS FSE - Systems Product Support Engineer (Advanced Lead Engineer)

GE Aerospace • Mukilteo, WA

3d • Onsite

About The Position

You will be part of a global product support team acting as technical focal and liaison for all customer and program requirements. You will develop a strong working knowledge of the assigned power products and facilitate the use of approved processes to provide integration testing and flight line support at the Customer’s locations.

Requirements

• Bachelor’s degree in Aeronautical, Electrical Engineering or Mechanical Engineering is preferred
• At least 5 years of experience in a product support role, project management or Systems engineering
• Ability to manage multiple priorities and tasks simultaneously
• Humble: respectful, receptive, agile, eager to learn
• Transparent: shares critical information, speaks with candor, contributes constructively
• Strong oral and written communication skills
• Strong interpersonal and leadership skills
• Core competence in Microsoft Office applications, particularly Excel, Power Point and Outlook
• This role requires access to U.S. export-controlled information. Therefore, employment will be contingent upon the ability to prove that you meet the status of a U.S. Person as one of the following: U.S. lawful permanent resident, U.S. Citizen, have been granted asylee or refugee status (i.e., a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)).

Nice To Haves

• Significant experience in a broad base Aerospace industry or Aviation products
• Product Knowledge – skilled in the theory and operation of defined systems, able to test and repair products and test equipment
• Technical Communication – skilled in the presentation of technical information both verbal and written, adapting material for the target audience
• Problem Solving – skilled/expert in analysing and identifying or proposing solutions to problems using a wide range of data and analytical tools
• Customer Centric – skilled/expert regarding customer requirements, translating them into clear deliverables
• Focused: quick learner, strategically prioritizes work, committed
• Lean experience and training preferred

Responsibilities

• Develop strong working knowledge of power systems and test equipment prior to deployment to customer location
• Investigate and drive resolution of any issues relating to development shipsets and test equipment acting as liaison with the GE Aerospace UK team
• Perform modifications, minor repairs and software updates to shipsets and test equipment
• Assist customers with defect investigation and use appropriate technical data to support reliability analysis and minimize unnecessary removals
• Assist with queries relating to Aircraft and Component Maintenance Manuals
• Manage consignment stock levels and logistics at Customer location
• Deliver on-the-job training to the Customer
• Provide regular reports on the status of on-site integration testing and system performance to the programme team and be the onsite first point of escalation for any issues that arise
• Build and maintain strong long-term relationships with customer at all levels
• Manage cost control, quality, and operations-oriented customer communications
• Comply with import and export regulations in accordance with business and government legislation relating to data sharing, communication and technical discussions
• Implement Operation Safety Policy Instructions, conduct field work in compliance with OSHA and applicable regulations and encourage good employee safety practices

Benefits

• GE Aerospace offers comprehensive benefits and programs to support your health and, along with programs like HealthAhead, your physical, emotional, financial and social wellbeing.
• Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach from GE Aerospace; and the Employee Assistance Program, which provides 24/7 confidential assessment, counseling and referral services.
• Retirement benefits include the GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants.
• Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.
• GE Aerospace (General Electric Company or the Company) and its affiliates each sponsor certain employee benefit plans or programs (i.e., is a “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor’s welfare benefit plan or program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees