Systems and Service Trainer
About The Position
Lennox International (LII) is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets. Here at Lennox, we recognize that our greatest asset is our employees. This is why we are committed to providing limitless opportunities for growth and development for all our employees, and to promoting from within the organization. Our Core Values of Integrity, Respect, and Excellence are more than just what we say; they are what we do! As the Systems & Process Trainer, you will play a key role in equipping our Commercial Sales and Support teams with the knowledge, confidence, and skills needed to use our systems, tools, and processes effectively. You will partner closely with Sales, IT, and other cross-functional teams to design, develop, and deliver high-quality eLearning and Instructor-led training experiences. This role reports to the Training & Enablement Manager.
Requirements
- Bachelor's degree preferred in Business, Learning & Development, a related field, or equivalent experience.
- 5+ years of training experience, with strong facilitation, coaching, and classroom management skills.
- HVAC Industry knowledge
- 3+ years of system (CRM/C4C LST, SAP) and process expertise.
- Requires proficiency using Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
- Strong verbal and written communication skills required.
- Ability to simplify complex processes and translate system functionality into practical, user-friendly training.
- Strong project management skills and the ability to work cross-functionally in a fast-paced environment.
Nice To Haves
- Preferred candidates will possess knowledge of SAP systems, the HVAC industry, and Lennox Commercial sales and service processes.
Responsibilities
- Collaborate with IT and business stakeholders to understand system functionality and processes.
- Develop engaging, practical eLearning modules and ILT courses tailored to the needs of sales and customer service teams.
- Deliver impactful training sessions, both virtually and in-person, ensuring participants gain a deep understanding of relevant systems and processes.
- Customize training programs based on the specific needs of different teams.
- Leverage extensive CRM expertise (C4C, LST, SAP) experience to enhance training content and provide real-world examples.
- Guide teams in maximizing the use of CRM tools to improve sales and customer service efficiency.
- Integrate SAP and HVAC-specific content into training materials to create a well-rounded learning experience.
- Stay up to date on industry best practices and technological advancements.
- Gather feedback from participants to continually enhance and refine training programs.
- Collaborate with T&E Manager and training peers to shape and execute the overall training strategy for Lennox Commercial Sales and Support teams.
- Establish a methodology and cadence to reassess all systems and process training initiatives, incorporating team and customer feedback to adjust the approach as needed.
- Establish course content and student learning objectives for the Lennox Commercial Sales team and Lennox Commercial customers.
- Coordinate onboarding for new employees to ensure a smooth, consistent learning experience.
Benefits
- tuition reimbursement
- medical, dental, and vision insurance
- prescription drug coverage
- 401(k) retirement plan
- short-term disability insurance
- 8 weeks paid birthing leave
- 2 weeks paid bonding leave
- life and long-term disability insurance
- 12 days of paid time off
- 2 paid well-being days
- 1 paid volunteer day
- 12 paid holidays
- 3 floating holidays per year
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
