Systems and Network Engineer

MSP Hire•Juneau, AK

5d•$60,000 - $90,000•Onsite

About The Position

Hansen Gress is a fast-growing, Alaska-based Managed Services Provider with deep roots in Juneau and active expansion into Anchorage. We’re 25 people today, scaling quickly, and investing in the leadership capacity needed to grow sustainably and serve our clients with consistency and excellence. We are not a corporate machine — and we don’t want to be. We run lean, trust our team, and believe in leadership that works with the team, not above it. We are relationship-first, execution-focused, and allergic to bureaucracy. What We’re Looking For We are seeking Systems and Network Engineers to join our rapidly growing team. We are looking for people who love solving problems, love people and network technology, can “find solutions where no solutions exist,” and are eager to apply these skills! A great customer service personality is more important to us than an extremely technical resume. The position is full-time and offers flexible hours. Our company is dynamic with many opportunities for both personal and professional growth. Please note: This is an ongoing recruitment. If you’re seeing this role posted for a while, it’s because we’re continuously hiring to support our growing team.

Requirements

Previous experience: 2 - 3 years as a network engineer or in a related role.
Strong orientation towards customer service
Advanced problem-solving skills - Ability to see “big picture” and identify ways to stop recurring problems; Recognition of what you do not know and ability to ask for help
A self-starter nature
Passion for technology - Excitement about uses of technology for social good, the ever-changing devices available, and/or new platforms to implement
Eagerness for professional development - Curiosity to expand your technical knowledge with the support of Hansen Gress (we will provide training!)
Ability to pass a basic background check for airport security badging
Driver’s license (or willingness to get one) and the ability to drive. Driver policies apply. Please note: we do not expect you to have a car.

Responsibilities

Ensure seamless network functionality and experience for clients by addressing issues raised via tickets, phone calls, emails, and/or in-person consultations.
Address urgent networking requests as they arrive, such as resolving IP conflicts, managing DNS settings, or modifying DHCP configurations.
Conduct on-site visits to client offices for hands-on network diagnostics, installations, and troubleshooting.
Clearly articulate technical concerns to clients, ensuring they understand potential problems and the proposed solutions.
Recommend improved network practices when applicable.
Act as project manager for installs and overhauls to business network fabric, surveillance systems, and VoIP phone systems.
Coordinate with equipment vendors and service providers to ensure optimal network performance and resolution of issues.
Research, test, and implement technologies from new vendors to ensure HG best practices stay current.
Provide network support during off-hours, ensuring uninterrupted network services for clients.
Provide help desk support for clients with on-call rotation

Benefits

Full-time role
Salary: $60,000-$90,000 a year, depending on experience
Health insurance (with vision coverage)
Retirement plans
Mobile device plans reimbursement
Flexible scheduling policy
Work in Juneau , where meaningful work meets stunning nature with mountains, trails, and ocean right outside your door.
Employee satisfaction and growth is important to us!
We are committed to helping employees dedicate part of their paid time to personal growth through courses and certifications relevant to their specific interests, research and development, and team-building opportunities.
Hansen Gress is committed to equal treatment and opportunities for all employees and job applicants. We are dedicated to building an inclusive and diverse company and have no tolerance for discrimination or harassment. We strive to provide meaningful opportunities for all, particularly those who have been traditionally marginalized in tech fields.