Systems Analyst

Wellington Management • New York, NY

2d • Hybrid

About The Position

This role engages directly with the firm’s non-investment professionals in support of their workflow processes. This individual will think strategically and provide a robust technology platform for these professionals in the office, offsite and while mobile. Ensuring quick and efficient resolution of technology related problems is critical as is project management skills, strong technical knowledge and expertise, and people management skills. This individual needs to work with minimal direct guidance and work effectively in a strong team environment with a deep sense of ownership and urgency. High stress situations involving problem diagnosis, business communication, and issue resolution must be handled with determination, effectiveness and grace. In addition to working with a seasoned team that has built trusting relationships with the business teams, this role interacts closely with application support teams, engineering teams, and infrastructure teams across the IT department.

Requirements

• One year of customer support in a helpdesk or desktop support environment
• Experience in PC hardware – desktops, laptops and tablets
• Strong knowledge of Microsoft operating systems
• Strong knowledge of Microsoft Office including Outlook
• Experience with MAC OS X
• Experience with remote computing technologies including VPN, Terminal Server, and broadband
• Strong knowledge of mobile devices (iOS, Android, etc.)
• Working knowledge of Internet/Intranet Technology
• Must be self-starter possessing drive and ability to work with minimal supervision
• Ability to manage conflicting priorities effectively
• Ability to perform research and share knowledge with team members
• Proven project and delivery management skills
• Attention to detail, strong written and oral communication skills
• Ability to work well in a team environment

Responsibilities

• Support all aspects of the end user computing platform and technology service delivery for non-investment business professionals.
• Advance our customized support model designed to provide the highest level of service delivery to the business community.
• Employ problem-solving skills on inquiries and issues that arise as part of the day-to-day business workflow.
• Drive for issue prevention by employing root-cause analysis, issue tracking, trend analysis and status reporting.
• Coordinate IT staff and contractors to provide maintenance and repairs, moves and equipment exchanges.

Benefits

• retirement plan
• health and wellbeing
• dental
• vision
• pharmacy coverage
• health savings account
• flexible spending accounts and commuter program
• employee assistance program
• life and disability insurance
• adoption assistance
• back-up childcare
• tuition/CFA reimbursement and paid time off (leave of absence, paid holidays, volunteer, sick and vacation time)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed