Systems Analyst

TEKsystems

6d•$45 - $45•Hybrid

About The Position

System Configuration & Administration ● Configure WFM scheduling rules, compliance engines, timeclock policies, and role-based permissions for multi-state operations ● Assist with new restaurant location setups, deploying standardized configuration templates while accommodating local compliance requirements ● Manage user provisioning workflows, security roles, and permission structures for 280+ managers and 6,000+ hourly team members ● Partner with Legal and People teams to translate policy changes into system configuration requirements Integration Support & Troubleshooting ● Monitor HRIS-to-WFM bi-directional integration health, proactively identifying sync failures and data quality issues ● Document error patterns and build runbooks for recurring issues to enable faster resolution and knowledge transfer ● Assist with testing and validating data transformations during system updates, patches, and new integration deployments Reporting & Analysis ● Build custom WFM reports and dashboards for Operations (labor forecasting), Finance (labor cost analysis), and People (compliance monitoring) stakeholders ● Respond to ad hoc business questions with data analysis that provides actionable insights (e.g., schedule adherence patterns, overtime trends, break compliance) ● Support weekly payroll reconciliation by validating time/attendance data against business rules and identifying anomalies ● Enhance weekly/monthly compliance dashboards tracking Fair Workweek metrics, meal/rest break compliance, and predictability pay exposure Process Improvement & Documentation ● Participate in identifying opportunities to streamline WFM processes and reduce manual workarounds ● Maintain comprehensive system documentation including configuration standards, troubleshooting guides, and business process workflows ● Contribute to knowledge base articles and training materials for end users

Requirements

Sql
Support
Business systems analysis
Minimum 5 years hands-on Legion WFM or similar enterprise WFM platform experience (UKG Pro WFM, Workday Time, ADP)
Proven configuration expertise: scheduling logic, compliance rules, user access, workflows
Integration experience: API troubleshooting, middleware platforms (Workato preferred), data validation
Multi-state compliance knowledge: Fair Workweek and compliance laws
Advanced Excel/Sheets, SQL for data validation and reporting
Excellent communication and documentation skills, with a service-oriented mindset

Nice To Haves

QSR/retail/hourly workforce experience strongly preferred

Responsibilities

Configure WFM scheduling rules, compliance engines, timeclock policies, and role-based permissions for multi-state operations
Assist with new restaurant location setups, deploying standardized configuration templates while accommodating local compliance requirements
Manage user provisioning workflows, security roles, and permission structures for 280+ managers and 6,000+ hourly team members
Partner with Legal and People teams to translate policy changes into system configuration requirements
Monitor HRIS-to-WFM bi-directional integration health, proactively identifying sync failures and data quality issues
Document error patterns and build runbooks for recurring issues to enable faster resolution and knowledge transfer
Assist with testing and validating data transformations during system updates, patches, and new integration deployments
Build custom WFM reports and dashboards for Operations (labor forecasting), Finance (labor cost analysis), and People (compliance monitoring) stakeholders
Respond to ad hoc business questions with data analysis that provides actionable insights (e.g., schedule adherence patterns, overtime trends, break compliance)
Support weekly payroll reconciliation by validating time/attendance data against business rules and identifying anomalies
Enhance weekly/monthly compliance dashboards tracking Fair Workweek metrics, meal/rest break compliance, and predictability pay exposure
Participate in identifying opportunities to streamline WFM processes and reduce manual workarounds
Maintain comprehensive system documentation including configuration standards, troubleshooting guides, and business process workflows
Contribute to knowledge base articles and training materials for end users