Systems Analyst

LIFESHARE BLOOD CENTER•Shreveport, LA

1d•Onsite

About The Position

Provides high-level analytical support and maintenance for computers, business systems and blood banking applications. Works to understand business and financial issues and objectives of the application systems and processes for the departments supported. Aggregates and organizes data from multiple sources to develop BI solutions, reports and interfaces.

Requirements

Bachelor’s degree in computer science, computer information systems or related field, and
At least 5 years of experience in computer application support, reporting software, database administration or help desk support, or an equivalent combination of education and experience sufficient to perform the duties of the job
Advanced understanding of IT infrastructure technologies such as storage area networks (SAN), wide area networks (WAN), and virtualization
Advanced capacity to use multiple BI tools, develop SQL queries and analyze data from multiple sources required
General working knowledge of Windows Office suite, databases, and reporting and data analysis tools
Ability to work independently with limited supervision
Ability to analyze complex problems, implement solutions and adapt to new conditions
Must demonstrate a positive approach toward donors and other team members, acting in a highly professional manner at all times.
Must maintain confidentiality of various information at all times
must possess a valid driver’s license and be insurable by our commercial auto insurance carrier.

Nice To Haves

At least 3 years of experience as a system administrator, including in an FDA regulated environment is highly preferred
At least 3 years of experience developing and managing BI reports, aggregating data across multiple sources, and writing SQL queries/interfaces preferred
Microsoft MCSE/MCITP, Cisco CCNA/CCNE, VMware VCP, or other industry standard certification a plus

Responsibilities

Supports and maintains computer systems and associated applications in use by LifeShare Blood Centers; includes standardized application support, operating system support, and platform support for end users either in-person, by phone, e-mail, or combination thereof.
Manages application software installation, implementation, upgrades and on-going support, ensuring appropriate security settings and backup procedures.
Maintains VMware, Active Directory, Exchange, SQL Server, DHCP, DNS, RDP, and various other infrastructure technologies.
Works with users and consultants in developing applications including database design, reports, queries, and special information requests.
Develops business intelligence solutions using Microsoft SSRS, Power BI, Crystal Reports, Firebase or other reporting packages.
Develops reports, query systems, and processes other special requests to meet both internal and external operational, quality assurance and compliance needs.
Assists in the development and implementation of interfaces and outputs and perform software validations as needed.
Responsible for troubleshooting of routine system problems including some hardware and network problems when on-call or in support of systems staff.
Models LifeShare’s mission and values, integrating them into daily decisions, behaviors and actions.
Promotes cooperation and communication within a team to achieve Company and departmental goals and deliverables.
Meets and exceeds customer expectations and adhere to established quality practices while seeking to continually improve work performance.
Completes other projects and duties as may be assigned.