Systems Analyst
About The Position
We are seeking a Systems Analyst I to support Access Management and Workforce Mobility within the HHS IT Solutions division. Reporting to the IT Solutions Lead, this role provides operational support, analysis, and project-driven enhancements for a broad portfolio of state, federal, and local health and human services applications. This includes Access Management for 46 COTS systems (such as DBHDS, VDSS, and Criminal Justice applications), Mobile Device Management (iPads, iPhones, MacBooks), mobile application solutions across 70+ programs, and support for emerging technologies including VDI, telehealth, tele‑case management, and mobility enablement. The ideal candidate is a detail‑oriented early‑career analyst who is ready to learn, problem‑solve, and support diverse technology needs in a highly regulated environment.
Requirements
- 1–3 years of experience in systems analysis, IT support, or related junior‑level technical roles
- Foundational understanding of business analysis, system requirements, and process documentation
- Ability to learn and support Access Management concepts and role‑based security
- Strong communication and organizational skills
- Ability to work in a regulated environment with sensitive data (HIPAA, FERPA, CJIS, PREA compliance awareness a plus)
Nice To Haves
- Experience with ServiceNow, HP ALM, MDM platforms, or BPMN modeling
- Exposure to mobile application design or enterprise mobility management
- Familiarity with health and human services programs or government systems
Responsibilities
- Support day‑to‑day Access Management operations for 46 enterprise and state/federal systems
- Elicit and manage role‑based security and access requirements using HP ALM
- Manage service requests and incidents in ServiceNow
- Maintain the team’s Knowledge Management System (KMS) in ServiceNow
- Support Mobile Device Management (MDM) for iPads, iPhones, and MacBook Air devices
- Contribute to designing and implementing mobile application solutions for 70+ HHS programs
- Ensure compliance with HIPAA, FERPA, CJIS, PREA, and other regulatory frameworks
- Assist the Business Analyst with work‑intake development and project discovery
- Document business processes using BPMN and create process models
- Perform analytical assessments such as SWOT, GAP, and Root Cause Analysis
- Collaborate with Business Applications and Data & Analytics teams to design user‑centric mobile applications
- Develop and execute test plans, including UAT scenarios and scripts
- Validate functionality, security alignment, and user experience prior to deployment
- Contribute to device lifecycle replacement projects
- Assist in the rollout of new mobile solutions, telehealth capabilities, and tele‑case management technologies
- Support department-wide innovation projects such as cloud document management, workforce mobility initiatives, and eSignature implementation
- Provide guidance to Business Application Specialists, Support Technicians, and interns
- Promote knowledge sharing and process improvement within the HHS Solutions team
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
