Systems Analyst

FIRST INTERNET BANK • Fishers, IN

5d • Onsite

About The Position

As a Systems Analyst at First Internet Bank you will provide technical support for the Bank’s use of third-party software applications. You will be required to interact within all departments and levels of management within the organization. You will also be responsible for responding to and resolving application issues and inquiries, application upgrades and configuring applications. You will work to ensure employees are familiar with and, as warranted by job duties, properly trained on the software’s features and best practices.

Requirements

• A minimum of one year of relevant education or financial institution experience required
• Strong analytical skills, accuracy and attention to detail are required
• Ability to think through problems, identify hidden issues as well as stated issues, to provide an accurate analysis and to explore solutions required
• Interpersonal skills to interact positively and effectively with team members and all levels of business users and management required
• Ability to communicate technical information to non-technical people through both written and verbal means required
• Ability to follow through with problem resolution quickly and communicate status throughout resolution cycle required
• Excellent organizational and time-management skills, including prioritizing multiple tasks required
• High degree of initiative required
• Capability of working under limited supervision
• Ability to work a flexible schedule

Nice To Haves

• Understanding of online banking and card processing preferred, but not required
• Knowledge of database models a plus
• Experience working in an Agile environment preferred, but not required
• Proficiency with testing and troubleshooting various software applications, including writing and executing test plans preferred

Responsibilities

• Acts as a technical expert for banking operations products and systems, deeply understanding how our operations systems function, interact with one another and how to troubleshoot complex client and vendor issues.
• Provide daily support to staff by responding to help tickets with issues and questions
• Work with business leaders to optimize the configurations and implement new features as business needs dictate, develop training materials, and train employees on the new features
• Collaborate with vendors and the technical team to gain a thorough understanding of project functionality and provide insight on implementation.
• Perform testing and troubleshooting of systems/applications
• Create and update documentation

Benefits

• Medical, Dental, and Vision Insurance for Full-Time employees - Eligibility begins on day one of employment
• 401(k) Retirement Plan with Generous Match for Full-Time and Part-Time employees - Eligibility begins on day one of employment
• Professional Development Reimbursement
• At Least 3 Weeks Paid Vacation Annually - For New Employees, Paid Vacation is Adjusted Based on Start Date
• Eleven Paid Holidays
• Paid Volunteer Time
• Annual First Internet Bank-branded merchandise allowance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees