Systems Analyst - 26-01208
About The Position
We are seeking a Systems Analyst to support Access Management, Workforce Mobility, and Mobile Solutions within a large Health and Human Services (HHS) IT portfolio. This role provides both operational support and project-based analysis across a diverse application environment, including enterprise, cloud, and mobile technologies. The Systems Analyst will work closely with business, technical, and data teams to support access management, mobile device management (MDM), virtual desktop infrastructure (VDI), and telehealth solutions while ensuring compliance with applicable regulatory standards.
Nice To Haves
- Experience supporting Access Management and Role-Based Security
- Hands-on experience with Mobile Device Management (MDM) solutions
- Familiarity with mobile application solutioning in enterprise environments
- Experience using ServiceNow for incident, request, and knowledge management
- Strong background in business process modeling and requirements elicitation
- Experience supporting healthcare, human services, or public-sector IT environments (preferred)
- Strong analytical, communication, and stakeholder engagement skills
Responsibilities
- Provide operational support and analysis for Access Management across a broad portfolio of Commercial Off-the-Shelf (COTS) business applications, including healthcare, benefits, case management, and justice-related systems
- Support role-based security and access provisioning for state and federal systems
- Elicit, document, and manage business and technical requirements related to access management
- Support Mobile Device Management (MDM) for iPad, MacBook Air, and iPhone devices
- Design and support mobile application solutions to meet business needs across multiple human services programs
- Participate in device lifecycle replacement initiatives and deployment of new mobile technologies
- Support provisioning and implementation of telehealth and tele–case management technologies
- Support work intake requests related to mobile device and mobile application solutions
- Participate in business discovery activities for projects
- Document business processes using BPMN and develop business process models
- Perform analytical assessments including SWOT, GAP, and Root Cause Analysis (RCA)
- Collaborate with Business Applications and Data & Analytics teams to design mobile business solutions
- Develop and execute test plans, including UAT scenarios and scripts
- Manage service requests and incidents using ServiceNow
- Maintain and manage the team’s Knowledge Management System (KMS) within ServiceNow
- Provide operational support for mobile solutions, access management, VDI, and telehealth services
- Mentor Business Application Specialists, Support Technicians, and Interns
- Work closely with cross-functional teams to ensure alignment between business needs and technical solutions
- Ensure solutions comply with applicable regulatory standards, including but not limited to: HIPAA FERPA CJIS PREA
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
